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Greetings, Community. I’m currently setting up our Newsletter using this amazing plugin, but I’m running into a few issues:
I want to send my newsletters from a specific email address. I have already changed the license to a different email, which is configured and verified, but it still keeps using the email address configured within WordPress.
I have 3 active lists — 1 public (for registering all new visitors) and 2 private lists for internal use only. I’ve tried all the shortcodes mentioned in the plugin documentation, but subscriptions are still being added to all 3 lists.
If anyone has any idea how to fix this, please let me know.
Hello,
may I ask you what you mean by “i have already changed the license to a different email”? Licenses email have nothing to do with the address you’re sending your newsletters from. You should check which address is currently used by going to Settings > General > Sender.
About your subscription forms: do you have a live example I might look at?
Michael
I’m sharing the link where you can see live the form I’m using for the subscription to the list I want: https://visapourcanada.com/nos-services/infolettre-visapourcanada-par-johanne-boivin-drapeau/
Right now, it’s using this shortcode, as I’m trying to solve this issue by pointing it directly to the desired list: [tnp_form id=”1″]
Likewise, I’ve also used this other shortcode, as you can see, also trying to point it directly to my list number 1: [newsletter_form list="1" /]
In short, I’ve tested a few variations, but none have worked so far.
On another note, regarding the General Settings and changing the address from which to send the newsletters, I also made that change, but it didn’t work either.
So I tried creating an account in their system with a new license to test it — but that didn’t work either.
At this point, I’m even considering uninstalling and reinstalling the plugin so that the database refreshes all parameters from scratch.Hello,
the only correct shortcode is [newsletter_form], please read our documentation on how to create forms: https://www.thenewsletterplugin.com/documentation/subscription/subscription-form-shortcodes/. If that doesn’t work, please be sure that a valid Newsletter service page exists (the one with the shortcode [newsletter] inside).
Again, your account on thenewsletterplugin.com has nothing to do with how and from which address you’re sending newsletter from your website. Also reinstalling the plugin won’t be of any use. When you’re sending from a different address from the one that’s set in Wp, that address should be valid, it means a real mailbox should exist behind that address, or at least an alias.
The general configuration of the plugin includes a verified address within my company, which sends and receives emails without any issues. However, despite this, the plugin continues to send emails from the address configured in WordPress and not from the specified one.
You could simply use e.g. FluentSMTP to configure the outgoing mails from WordPress.
The shortcode [tnp_form id=”1″] is from the new forms editor within the plugin @michael-travan
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