No I don’t have a ticket open as I don’t have access to your ticket system … if I did have access to this then I would have lodged a ticket. I also can’t upload a file here to show you the file, nor can I upload data here as it is a public forum.
I opened this topic 7 days and still have not had the issue resolved. I would imagine that importing data is a very common requirement … so could you please advise what the issue is? Or provide a response where I can give you private information for you to be able to quickly resolve this.