[User]

We are fine to purchase the premium essentials version also as long as it solves the current problem which has become bit frustrating, tried a test campaign from within sendgrid and it went fine; some issue is there with plugin that has started to arise after upgrade

Please let us know how this can be resolved

[User]

Hi, we are using your external smtp addon with API key to connect with sendgrid, which is what we have been using for last several years – https://prnt.sc/tUDZFMlotktA

In any case I am a bit unclear with what is happening, the stats are for the new newsletter plugin and it may show sending quickly but in reality it took nearly 3 hours to send 11 emails;

Also the emails although in newsletter plugin says sent 100% etc. – https://prnt.sc/ntZVkF_j5lB0
none of those emails actually got the newsletter in spam or otherwise so none delivered

In addition when we put our email in smtp add on of the plugin in the save and send test email box – https://prnt.sc/oDR712qcl-DJ and (press save and send) it just sits there and locks up the chrome session tab, we have to close the tab as it becomes unresponsive also solidifying that the problem is with smtp add on possibly

There are 2 campaigns one on test site and one in live, when I go to sendgrid I don’t see anything unusual in their stats etc.

We do need to get this resolved asap, please guide on next steps

[User]

We are not using sendgrid add on, we are using sendgrid through the free External SMTP add on; also as mentioned previously nothing in the configurations anywhere hosting/sendgrid api key/within wordpress has changed except the upgrade of plugin and since then it has become extremely slow

This is an urgent issue

[Author]

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