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  • in reply to: Using preferences to send special emails #7280
    Stefano
    Keymaster

    The follow up is sent ONLY to subscribers which have the follow up option active, so old subscriber without the follow up option active won’t be mailed.

    Stefano.

    in reply to: Newsletter Bounce Module? #7251
    Stefano
    Keymaster

    Actually there is no bounce module, it was on plans but manage bouces is not so simple as it may appear (even an out of office is a bounce…).

    If you use sendgrid or mailjet they are able to manage bounces in a good way and it’s easy to use their report to clean up the subscriber list.

    Stefano.

    in reply to: Subscription button being redirected #7250
    Stefano
    Keymaster

    Hi, there is no screenshot, you should link it from a public image hosting. Or send it to me by email. But it would be better to address me to your subscription form so I can check the problem directly.

    Stefano.

    in reply to: Importing from one list to another #7249
    Stefano
    Keymaster

    The import format is not the same as the export format. Anyway, there are no list on Newsletter, only user preferences. You can manage the preference assignment from the subscribers/massive changes panel.

    Stefano.

    in reply to: Project Repository? #7245
    Stefano
    Keymaster

    The repository is the SVN on WordPress.org.

    Stefano.

    in reply to: newsletter error in message #7243
    Stefano
    Keymaster

    Probably theme 3 has not the textual part. It’s a warning, just disable the warning report, it will be fixed in a future release.

    Stefano.

    in reply to: Newsletter is unabled to delete #7241
    Stefano
    Keymaster

    Hi, it’s a bug of version 3.1 due to the new admin panel structure. Will be fixed ASAP.

    Stefano.

    in reply to: Return-path for bounces isn't working #7237
    Stefano
    Keymaster

    You can try MailJet, you can make a free account just to test an SMTP. Today I try with gmail as SMTP just to see if there are problem with them.

    Stefano.

    in reply to: Email Submit Button in Widget #7236
    Stefano
    Keymaster

    Hi, actually you should code a custom form or try to play with css. I’m thinking to improve the forms, but they are so complicated (due to preferences and so on) it’s not easy to make them customizable with an option panel.

    Stefano.

    in reply to: Can't get into subscribers module #7234
    Stefano
    Keymaster

    There is an error but you should be able to use the module, anyway. Not? On next release it should be fixed.

    Stefano.

    in reply to: Send Newsletter to all Users #7233
    Stefano
    Keymaster

    There is no more such option since it was impossible to manage the unsubscription. But on subscriber panel you can “import” the user as subscribers and then send them a newsletter, so they can unsubscribe.

    Stefano.

    in reply to: Return-path for bounces isn't working #7232
    Stefano
    Keymaster

    Have you other plugins installed to deal with return path or something relate to mail sending from wordpress?

    My tests with an SMTP seems to work perfectly… maybe it’s gmail to ass a second return path?

    Stefano.

    in reply to: Return-path for bounces isn't working #7231
    Stefano
    Keymaster

    Uhm, this is very strange. Or there is a bug on newsletter while working with SMTP or… I don’t know. I’ll run a test on my installation.

    Stefano.

    in reply to: Using preferences to send special emails #7229
    Stefano
    Keymaster

    Hi, what you want is a follow up system (or autoresponder). With version 3.1 there will be support for installation of an extension named “follow up” and ported from newsletter pro.

    It’s right now free on downloads page, but I think it will commercial on next future. If you want to try it, just get it and wait the 3.1 version.

    That extension should work since it was part of newsletter pro, but may be some bugs can be present. Until it is free you can get it and use it to see if it is a solution of your requirements.

    Stefano.

    in reply to: Profile Page & Subscribers Management issues #7228
    Stefano
    Keymaster

    Hi, for sure their are bug. Since I’m ready to release the new version, but these bugs are not really fixed, I’ll start to work on them ASAP.

    Stefano.

    in reply to: Return-path for bounces isn't working #7214
    Stefano
    Keymaster

    The double return path is very strange. Are you using an SMTP configured on Newsletter main configuration panel?

    Stefano.

    in reply to: Updating subscribers breaks wordpress #7213
    Stefano
    Keymaster

    What is the current version you’re using? And did you update automatically from wordpress plugin panel?

    Stefano
    Keymaster

    Hi very strange about SendGrid I never had my emails marked as spam with them. Be sure it’s not the content of emails triggering spam filters.

    Stefano.

    in reply to: user status – database #7198
    Stefano
    Keymaster

    Jilinda, what version are you using? The checkbox you’re trying to decheck is the last one? (there was a bug so I’m asking…).

    Stefano.

    in reply to: Importing token and profile data #7197
    Stefano
    Keymaster

    Actually the importer is very simple if not designed to import a full database.

    Stefano.

    in reply to: mass unconfirm #7195
    Stefano
    Keymaster

    If you get a list of wrong addresses, you can mark it as bounced using the function in the subscribers menu.

    Stefano.

    in reply to: Trouble with importing extra fields #7194
    Stefano
    Keymaster

    No, the importer is simple does not import everything. An better importer in on my plans, but I’m working on other features right now.

    Stefano.

    in reply to: (name) in subject line #7187
    Stefano
    Keymaster

    It should work, using the tag {name}.

    Stefano.

    in reply to: Smtp does not work #7180
    Stefano
    Keymaster

    Hi Tina, have you set up the cronjob to trigger the newsletter delivery engine? See the newsletter official page on this site.

    Stefano.

    in reply to: Can't change a members' group #7173
    Stefano
    Keymaster

    Hi, the table wp_wns_member_group is not of Newsletter Plugin.

    Stefano.

    in reply to: user status – database #7163
    Stefano
    Keymaster

    S is subscribed but not confirmed. B, bounced, if you have a system which des the bounce detection or you import a list of bounced addresses.

    Stefano.

    in reply to: mass unconfirm #7144
    Stefano
    Keymaster

    Isn’t it easy to send a newsletter to all saying “you are subscribed you can manage your subscription here” and add the profile_url tag or directly the unsubscription_url tag?

    Stefano.

    in reply to: Privacy Checkbox not required? #7142
    Stefano
    Keymaster

    The code is correct and it should work. Have you a subscription form online when I can test it?

    Stefano.

    in reply to: subscription mails arrive but new subscribers are not added #7141
    Stefano
    Keymaster

    Hi, open the export with a text editor, if you’re opening with open office, for example, it won’t show the full list (I don’t know why…).

    Stefano.

    in reply to: text-only confirmation mails? #7140
    Stefano
    Keymaster

    Actually it is no possible.

    Stefano.

    in reply to: Possible exploit– people can subscribe over and over? #7139
    Stefano
    Keymaster

    Actually it’s not an exploit, but I understand the problem. That behavior should be disabled even if it’s useful for people who uses the welcome email to deliver premium content. Sometime users delete that email and need to re-subscribe to get it.

    I’ll add an option.

    Stefano.

    Stefano
    Keymaster

    Ok, pay attention: if you’re running fastcgi, be sure to set the max time on fastcgi as well…

    Stefano.

    Stefano
    Keymaster

    Enable logs on diagnostic panel and verify if they report a “time limit reached”. If so, your php execution time is too low to support an higher sending rate.

    Stefano.

    Stefano
    Keymaster

    Hi, there is a problem: I intercepted the user self registration which have not a name, but probably the same procedure is started on insertion of a user by the administrator… I need to check it deeper.

    Stefano.

    in reply to: Users cannot uncheck a preference #7130
    Stefano
    Keymaster

    You’re right! There is condition with only one options which create a malfunction. Will be fixed asap.

    Stefano.

    in reply to: Personal theme lost !! #7127
    Stefano
    Keymaster

    Hi Cal, did you read the page on my site about themes? You must not modify the original plugin files, since WordPress (yes, WordPress) delete the plugin while upgrading.

    Your themes must be put on a different folder as explained on theme customization page.

    Stefano.

    in reply to: Periodic newsletters #7126
    Stefano
    Keymaster

    No, version 3.0 has not that feature.

    Stefano.

    in reply to: Plugin not working from today #7119
    Stefano
    Keymaster

    Hi, your provider changed the file permission and they are no more executed as PHP. Ask them with a ticket. Are you Italian and on Aruba?

    Stefano.

    in reply to: Mass edits of the subscriber database #7118
    Stefano
    Keymaster

    Hi there is no method, you should work directly on the database.

    Stefano.

    in reply to: Users cannot uncheck a preference #7116
    Stefano
    Keymaster

    Just tested on my blog which uses the latest version and it works.

    Stefano.

    in reply to: the newsletter is non send except if "trigger now" #7111
    Stefano
    Keymaster

    So it will never work, until you unlock it. 🙂

    Stefano.

    in reply to: the newsletter is non send except if "trigger now" #7109
    Stefano
    Keymaster

    Write to me at @satollo.net">stefano@satollo.net. But your site is not blocked with basic authentication or something like, true?

    Stefano.

    in reply to: the newsletter is non send except if "trigger now" #7103
    Stefano
    Keymaster

    Can you send me your blog address for a test?

    Stefano.

    in reply to: arning: ini_set() has been disabled for security reason #7101
    Stefano
    Keymaster

    It’s a PHP setting, probably it is configured in safe_mode. The ini_set is inside a library part of wordpress and the warning should not be a problem.

    Stefano.

    in reply to: Newsletter not sending #7098
    Stefano
    Keymaster

    The delivery engine is part of Newsletter, has nothing to do with GoDaddy (and GoDaddy is not good to send emails, it has too many restrictions).

    About the subscribers, there is a full panel to search and modify subscribers.

    Stefano.

    in reply to: Javascipt error messages inconsistent #7093
    Stefano
    Keymaster

    Hi, it’s not an ajax error message, it’s HTML5. This is way you see that difference. I need to completely migrate to html 5.

    Stefano.

    in reply to: Newsletter not sending #7092
    Stefano
    Keymaster

    Hi, Newsletter, from version 2.5, does not support manual sending of email. It has a delivery engine (look the relative documentation on newsletter offiacial page) that must be triggered in the right way.

    Try to check on documentation of delivery engine if the exaples can solve your problems.

    Stefano.

    in reply to: Problem with images of the latest post #7091
    Stefano
    Keymaster

    Newsletter actually extracts only images which are part of the post attached images. Probably this is the problem.

    Stefano.

    in reply to: SendGrid not working for me #7090
    Stefano
    Keymaster

    The SMTP test but I found to be bugged. I have to make a new release. But if you try a test from the diagnostic panel, if sendgrid is correctly configured (use the SSL connection mode), you should receive the emails.

    Stefano.

    in reply to: Url converted and pointing to the plugin root #7078
    Stefano
    Keymaster

    Uhm that is very strange. The url you reported is the url generated by {profile_url} tag. Can you check it again?

    Stefano.

    in reply to: Placement of Newsletter Sign up #7077
    Stefano
    Keymaster

    On some blog there is a first installation problem that does not initialize the messages. Go to the subscription panel and configure the messages on form fields and layout subpanel.

    Stefano.

    in reply to: Not receiving alerts of new subscriptions. #7076
    Stefano
    Keymaster

    Hi are you using the free or pro version? Have you enabled the notification on main configuration (for version 2.5).

    Stefano.

    in reply to: Disable the Welcome email #7072
    Stefano
    Keymaster

    Empty the subject should work.

    Stefano.

    in reply to: Name/Surname within Subscription #7071
    Stefano
    Keymaster

    It’s simpler to go to the subscription panel and configure what you want to collect.

    Stefano.

    in reply to: Shortcode? #7064
    Stefano
    Keymaster

    There is a short code for a dedicated page for Newsletter messages, [newsletter] and this page address can be fongiured on subscription page.

    On Newsletter official page there are some instructions about it.

    Another shot code is [newsletter_form] to be added on posts or page where you want to offer the subscription.

    Stefano.

    in reply to: Custom Form Doesn't Show #7060
    Stefano
    Keymaster

    The function has a bug, will be fixed on next version.

    Stefano.

    in reply to: Confirmation email template #7059
    Stefano
    Keymaster

    And do not change the default template but follow the instructions you find inside and create a template update safe.

    Stefano.

    in reply to: can't see when sending is over #7058
    Stefano
    Keymaster

    On message lists the status is displayed as sending or sent (plugin the two numbers you see). Check it, is it sending or sent?

    Stefano.

    in reply to: Email Submit Button in Widget #7057
    Stefano
    Keymaster

    You should code your own form or try to play with CSS rules to change the alignment.

    Stefano.

    in reply to: PossibilitĂ  di vedere chi si iscrive alla mia newsletter #7056
    Stefano
    Keymaster

    Vai nella menu subscribers a fai una ricerca o un export.

    Stefano.

    in reply to: Database error #7055
    Stefano
    Keymaster

    Yes, it’s a non blocking error on my plugin, will be fixed.

    Stefano.

    in reply to: Responsive newsletter themes? #7054
    Stefano
    Keymaster

    Creating a responsive email is rather complex, if not impossibile, since the mail reader usually are not enough advanced to accept CSS3 media query or javascript.

    But a theme designed with all reference to measures in a relative way (for example using the percent values) can be something like a responsive theme.

    Stefano.

    in reply to: 2 or more WordPress Websites – only 1 newsletter? #7046
    Stefano
    Keymaster

    No, this is not possible. May be some kind of hack is possible, like creating a view in the database of the first site pointing the newsletter tables of the second site… but…

    🙂

    Stefano.

    in reply to: 2 or more WordPress Websites – only 1 newsletter? #7043
    Stefano
    Keymaster

    Install the newsletter only in one site, use on the second site the subscription form of the first one, copying the generated for code.

    Stefano.

    in reply to: Users cannot uncheck a preference #7042
    Stefano
    Keymaster

    May be you find a bug. Can you send me the address of the blog when I can attempt a subscription and then edit my profile to see if there is something strange in the process?

    What version of newsletter are you using?

    Stefano.

    Stefano
    Keymaster

    Hi, what is the thank you page I see clicking the link? That link is generated by {unsubscription_url} and that link should bring to the newsletter dedicated page for messages where the unsubscription confirmation messages is shown.

    That message should contain the {unsuscription_confirm_url}. all that if you want the unsubscription be made of two passages.

    Otherwise you can directly use the {unsuscription_confirm_url} in your emails and the subscriber will be immediately unsubscribed.

    Stefano.

     

    Stefano
    Keymaster

    Hi, can you add me (stefano@satollo.net) as subscriber, eventually marked as test subscriber as well) and send a fresh new newsletter? That newsletter should be listed as sending, initially, and then marked as “sent (x/y)”.

    Stefano.

    Stefano
    Keymaster

    May be I wrongly interpreted your request, but Newsletter Plugin is a newsletter system not a new post notification service.

    Stefano.

    in reply to: Unsubscription 404 error #7021
    Stefano
    Keymaster

    Uhm, so are you sure those character are not part of the message you composed? Can you open the message that contains the unsubscription url and check if there are some other character after the last “}”? Or rewrite the link?

    Stefano.

    in reply to: Unsubscription 404 error #7011
    Stefano
    Keymaster

    Your url contains some strange characters:

    %20%E2%80%8E

    probably you have some, may be invisible, extra character in the field. Try to clean it up.

    Stefano.

    in reply to: "Profile Save" button not appearing correctly #7010
    Stefano
    Keymaster

    It’s a problem of the plugin, you should override the style adding somewhere a

    .newsletter-submit {

    background-color: none;

    border: 0;

    }

    and may be other rules. On next version I’ll remove the class in case of an image button.

    Stefano.

    in reply to: Img issue on email.php #7009
    Stefano
    Keymaster

    I need a copy of an email not working to see how the image are referenced and if your blog is maybe blocking them with an hotlink filter.

    Send me a copy of an email at @satollo.net">stefano@satollo.net, thank you!

    Stefano.

    in reply to: img issue in new message #7008
    Stefano
    Keymaster

    So it’s correct to have posts without images since the theme extracts images from the post gallery. Probably the old theme was more smart and it extracted the image searching for an image reference in the post body.

    I need to check the code, but extracting the image from the post html code means the image can be very big an should be force to resize…

    Stefano.

    in reply to: No email send to subscriber after registration #6986
    Stefano
    Keymaster

    Hi, did you try the subscription with s not already subscribed email address? And can you send me a link where I can test it? It’s reaslly strange to have the confirmation email not be sent out…

    Stefano.

    in reply to: Not working since update #6985
    Stefano
    Keymaster

    Hi, the form in the widget is in the old format and as I can see is hand coded. It seems to work to me, just check the subscription messages on subscription panel.

    To list the subscribers, juast do a search on the subscribers panel.

    Stefano.

    in reply to: img issue in new message #6982
    Stefano
    Keymaster

    Hi, images are part of the post or are images attached to other posts?

    Stefano.

    in reply to: Sendgrid/GoDaddy/Newsetter Conflict? #6979
    Stefano
    Keymaster

    I regularly use sendgrid using the smtp configuration of newsletter. Be aware that some providers only allow connection with sendgrid via secure connection (ssl) on port 465. Try with that. If godaddy is blocking that connection, you have no way to solve the problem.

    Stefano.

    in reply to: Unsubscription 404 error #6978
    Stefano
    Keymaster

    Hi, check the url you set on subscription panel as “newsletter page”: it seems wrong.

    Stefano.

    in reply to: Search Function #6975
    Stefano
    Keymaster

    It’s correct, name a last name are separated fields, you cannot search for both at the same time.

    Stefano.

    in reply to: Email List Lost in Downgrade #6974
    Stefano
    Keymaster

    Uhm, yes there is a problem with downgrade. Just run an update query on newsletter_emails table changing the type from “message” to “email”.

    Stefano.

    in reply to: Profiles not in widget #6973
    Stefano
    Keymaster

    Probably a bug, I’ll check it.

    Stefano.

    in reply to: Tag for sex #6972
    Stefano
    Keymaster

    No, there is not such tag.

    Stefano.

    in reply to: trying to unserstand the export code string #6971
    Stefano
    Keymaster

    Hi the first line should contain the columns names. Check for them but if you cannot find them let me know.

    Stefano.

    in reply to: Modifying profile_form code? #6970
    Stefano
    Keymaster

    The form code for the profile page is fully generated inside the subscription.php code. You should hack that file…

    Stefano.

    in reply to: Subscriber Engagement #6969
    Stefano
    Keymaster

    They will be interated on newsletter 3 in the near future.

     

    Thank you, Stefano.

    in reply to: custom url after click subscribe #6968
    Stefano
    Keymaster

    The example of page you provider seems not correct to me, anyway you should hask the subscription nprocess changing the file “subscribe.php”.

    Stefano.

    in reply to: 'Feed by mail' support of Newsletter 3.x #6966
    Stefano
    Keymaster

    It’s probable the feed by mail will be part of newsletter 3.0 as free feature. Not before 2 or 3 months.

    Stefano.

    in reply to: Img issue on email.php #6965
    Stefano
    Keymaster

    Email clients usually block image displaying and a user should unlock them manually. Other times, for example with background images, email readers do not consider them at all.

    Stefano.

    in reply to: Newsletter Tag with user profile data don´t work #6964
    Stefano
    Keymaster

    Hi, the tags should be {np_X} with X the profile number.

    Stefano.

    in reply to: Shortcode in WP-Posts doesn't work in Newsletter #6950
    Stefano
    Keymaster

    Hi, I’ll try to check the code. I think you changed a theme since the packaged theme use the_excerpt and so no short code should be executed.

    Stefano.

    in reply to: Email List Lost in Downgrade #6949
    Stefano
    Keymaster

    The database is not compromised, try an export.

    Stefano.

    in reply to: Delivery engine #6946
    Stefano
    Keymaster

    The cron system of wordpress, used by Newsletter, is not a real cron system and probably cannot run correctly every minute. Newsletter set it to run every 5 minutes so probably your provider does not accept a batch of 20 email at once. Your provider should be more friendly and compute an hourly statistcs not a per minute statistic.

    There is no real solution for you: you can consider to use an SMTP service like sendgrid.

    Stefano.

    in reply to: Subscriber Engagement #6937
    Stefano
    Keymaster

    Hi, advanced statistics will be release in the future, they was part of the pro version and not fully ported on free version.

    Stefano.

    Stefano
    Keymaster

    Yes the code you wrote is correct.

    Stefano.

    in reply to: Unable to leave profile form #6935
    Stefano
    Keymaster

    Hi, that s because you are using the default newsletter page to show messages. Create a wordpress page dedicated to newsletter adding the [newsletter] shot code as only page content and configure its url on subscription configuration.

    This way you’ll end with every messages shown within your blog theme.

    Stefano.

    in reply to: Wrong email message translation #6934
    Stefano
    Keymaster

    Hi you should be able to control every text on subscription/form fields panel, even the error messages.

    Stefano.

    in reply to: Activating the plugin – problem #6928
    Stefano
    Keymaster

    You have two plugin with the same class definition. Disable all newsletter plugin and activate only one at time.

    Stefano.

    in reply to: Unable to leave profile form #6927
    Stefano
    Keymaster

    When you are in your profile page, as for every profile page on website, if you click save you stay in that page to review the saved information, I cannot send the user to another page after a saving: the user will ask “where is my data”?

    Stefano.

    in reply to: Connection with contact form DB #6926
    Stefano
    Keymaster

    Hi, actually I don’t know anything about contact form database structure, but it’s hard to keep only one database. Consider, for example, that a subscriber must be able to change his subscription status.

    It should be possible for a contact for to add a subscriber while collection a contact.

    Stefano.

    in reply to: Question #6914
    Stefano
    Keymaster

    Hi, you can use the subscriber preferences to let user to select what they want to be part of, there is not grouping function, even if with preferences you can almost simulate it.

    Stefano.

    in reply to: Email box #6913
    Stefano
    Keymaster

    Hi, look at subscription panel/form fields and layout button on top.

    Stefano.

    in reply to: Subscription and unsubscription process #6912
    Stefano
    Keymaster

    The 404 error is probably due to file permission: look for warning on diagnostic panel and ask your provider how you can restore the file permission (of course this apply with standard Newsletter configuration, if alternative URLs on subscription process are used and they lead to a 404 page, it’s not a file permission problem).

    The profile page for a subscriber (not for wordpress users) can be references on each email sent with {profile_url}.

    Stefano.

    in reply to: HTML Editor #6911
    Stefano
    Keymaster

    Hi,

    the plugin cannot, actually, send a notification to more than one address. Without changing the code, can you set up a “fake” address which is an distribution address so each message is forwarded to other addresses?

    Stefano.

    in reply to: Missing Thumbnails #6910
    Stefano
    Keymaster

    Hi,

    images on extracted posts are part of the post specific gallery or are images stored elsewhere or reference from the media gallery but not specific of the single post? (like when an images is used in many posts but loaded only once).

    Stefano

    in reply to: Archives for newsletter #6909
    Stefano
    Keymaster

    Hi, actually there is not an “archive” function to display sent newsletter on the site.

    Stefano.

    in reply to: No Labels #6906
    Stefano
    Keymaster

    Hi,

    the “subscription”  is a sub-voice of the newsletter menu, and inside on the top there are some button and one is “form fields and layout”.

    Stefano.

    in reply to: Conflict with Events Manager plugin #6905
    Stefano
    Keymaster

    Hi,

    I know that their plugin conflicts with mine: they should not add their own javascript and css on administration panel of other plugins.

    Stefano.

    in reply to: {email_url} #6904
    Stefano
    Keymaster

    {email_url} is a place holder. Simply add a code like that (not PHP required):

    <a href=”{email_url}”>View this email online</a>

    Stefano.

    in reply to: Web-server Email Form Requirements #6888
    Stefano
    Keymaster

    From and To should be two email addressed not a site host name (www.). On main configuration you can set the sender (from name and address). I really don’t understand what is asking your support service, I presume they are saying you should use as sender an existent email address, you can set it on main newsletter configuration.

    Stefano.

    in reply to: Illegal string offset #6884
    Stefano
    Keymaster

    I checked the code, probably you have the PHP in debug mode with notices active. So that is not an error but a notice, it’s possible?

    Stefano.

    in reply to: SendGrid sending is not working #6883
    Stefano
    Keymaster

    Newsletter does not use wp_mail() and so does not use your plugin. Configure the send grid credential on newsletter main setting, smtp tab.

    Stefano.

    in reply to: Illegal string offset #6877
    Stefano
    Keymaster

    What version are you using? You can find the exact number on plugin list.

    Thank you, Stefano.

    in reply to: HTML Editor #6876
    Stefano
    Keymaster

    No, there is not such feature. And for a good reasons: a newsletter can target specific users (by preference, gender and so on) so there is not a “last” newsletter to send upon a new subscription.

    Stefano.

    in reply to: confirmation email not working #6874
    Stefano
    Keymaster

    You custom theme is using the ob_xxx functions of PHP? Can you send me the code of the theme?

    Stefano.

    in reply to: confirmation email not working #6873
    Stefano
    Keymaster

    Uhm, I saw but there is no reasons for that. Are you using the latest version? Since I think you didn’t customization, there is some kind of problem on the blog. Can I have an administrative access to check it?

    If it is possible, send me privately to @satollo.net">stefano@satollo.net.

    Stefano.

    in reply to: Illegal string offset #6872
    Stefano
    Keymaster

    Are you referencing a custom form?

    Stefano.

    in reply to: confirmation email not working #6869
    Stefano
    Keymaster

    Hi, I need to see the subscription form and try it, but sometime a blank page is a “500 error” related to file permissions on the folder newsletter/do/.

    Stefano.

    in reply to: No Labels #6865
    Stefano
    Keymaster

    When you send an email you can use the {profile_url} tag that is tranformed in a link to the subscriber profile page. Pay attention that a subscriber profile has nothing to do with wordpress user profiles.

    Stefano.

    in reply to: german umlaute #6864
    Stefano
    Keymaster

    Hi,

    there are pages auto generated by Newsletter (not inside the wordpress system) which can have this problem when the server charset is not utf-8. In fact the reported wrong characters are character utf-8 encoded but shown by a browser believing the page is not utf-8. The problem should be solved since I added an header, but maybe I missed someones.

    Newsletter at the database level stores everything in UTF-8, sho it shouldnot be a database problem. Can you send me an access and the exact place where thos characters are shown wrongly?

    Stefano.

    in reply to: Default Newsletter Email "dot" ?? #6850
    Stefano
    Keymaster

    The image is a tracking image and should not be a red dot… can you send me a copy of your email with that images?

    Stefano.

    in reply to: You must provide at least one recipient email address #6849
    Stefano
    Keymaster

    Hi, where are you made this test?

    Stefano.

    in reply to: HTML Editor #6847
    Stefano
    Keymaster

    Hi, sorry but I’m not able to understand. If you create a custom for you can reference it with [newsletter form="X"] to use it, or you can use the form code directly on places where the short code is not usable.

    Stefano.

    in reply to: Send Timer not working? #6846
    Stefano
    Keymaster

    Uhm, on my test it worked, but 1 hour of difference can be due to the daylight saving. What about your configuration on main wordpress setting under the timezone?

    Stefano.

    in reply to: How do I change the conent of a newsletter #6845
    Stefano
    Keymaster

    See the button to create the email and you’ll be redirected to the composer panel.

    Stefano.

    in reply to: No Labels #6844
    Stefano
    Keymaster

    Did you mean the wordpress users subscription page? No, subscribers have their own profile page related to the subscription fields.

    Stefano.

    in reply to: When the Follow up will be available? #6843
    Stefano
    Keymaster

    Hi, it will take few months. Actually the feed by mail is under test and it seems to work correctly.

    Stefano.

    in reply to: WordPress users subscribers #6842
    Stefano
    Keymaster

    The integration with wordpress users will be more effective on version 3.1. Actually you can subscribe the wordpress user from the subscription panel. The old version doesn’t let wordpress users to cancel the subscription from newsletter and that was a big issue for many.

    Stefano.

    in reply to: Form doesnt work #6838
    Stefano
    Keymaster

    Hi, use the subscription/form fields panel to set the texts amd there is even a layout section where to choose a style.

    Stefano.

    in reply to: Subscribers doesn't show up #6836
    Stefano
    Keymaster

    Surely after January 6, since after Christmas and the New Year in Italy we have another holiday named “La Befana” the 6th of January. I should write about this day because it seems it’s only Italian.

    So I’ll have some day with my family and of course far away from PHP, WordPress and plugins. 🙂

    Happy Holidays!

    in reply to: Subscribers doesn't show up #6834
    Stefano
    Keymaster

    Hi, on next version I’ll show the latest subscriber list on panel entering so there will no more problems :-).

    Stefano.

    in reply to: number of subscribers #6833
    Stefano
    Keymaster

    Ciao, bisogna verificare i limiti con Aruba, non so qualisiano. Per il numero di subscriber non c’è problema, occupano poco spazio e se non sbaglio il database di Aruba non ha limiti.

    Stefano.

    in reply to: No Labels #6816
    Stefano
    Keymaster

    Hi, sometime it happens on installation, I don’t know why. But go to the subscription panel/form fields and you can set every label. There should be a reset button as well.

    Stefano.

    in reply to: Subscription/unsubscripton doesn't work #6813
    Stefano
    Keymaster

    Your server is sending back the page code instead of executing it. It’s a provider/file permission problem and you should fix it immediately since it can expose sensible data.

    Ask your provider about it so it can make the file wp-content/plugins/newsletter executable.

    Stefano.

    in reply to: Preferences defaults #6804
    Stefano
    Keymaster

    Hi,

    the default preferences set on subscription panel will be forced on the subscriber’s profile, so they should not shown on subscription page.

    I should add an option for preference to decide if they should already checked or unchecked during subscription…

    Stefano.

    in reply to: Resend confirmation #6803
    Stefano
    Keymaster

    Hi, there is no batching possible while resending all the confirmation messages, I’m sorry (and it’s complex to create such feature in Newsletter). About searching the forum, I saw there is a plugin for bbpress, I must install it…

    Stefano.

    in reply to: Export HTML #6798
    Stefano
    Keymaster

    When a newsletter is composed, if you switch the composer to the HTML editing mode you should have the full html to be copied elsewhere.

    Stefano.

    in reply to: Newsletter not working. #6797
    Stefano
    Keymaster

    I really don’t know what’s happening. One of the test email should be perfectly identical to the ones sent composing as newsletter so there are no real reason to have them not delivered.

    Would you send me (at @satollo.net">stefano@satollo.net) an administrative credential so I can do some test on my own?

    Stefano.

    in reply to: Newsletter not working. #6793
    Stefano
    Keymaster

    Did you try to compose a simple email or are you using a complex content one?

    Stefano.

    in reply to: Subscription Process Problems #6791
    Stefano
    Keymaster

    Hi Marloes, check the permission of the index.php of your wordpress installation. Using the same permission is ok.

    If you cannot, you should try to ask the provider… IF the 500 error is due to permissions. The 500 error should be logged on apache access log,

    Stefano.

    in reply to: Newsletter not working. #6785
    Stefano
    Keymaster

    Stanula, can you ask your provider about its limits on email service?

    Stefano.

    in reply to: Multiple Newsletter Levels #6784
    Stefano
    Keymaster

    Hi Christian, any contribution is more than welcome! Since I’ll update the plugin in the near future, ask the developer to keep his code in a separate file and include it where needed and to keep it outside the plugin folder (updates will delete it).

    He should only modify the subscription probably on the “subscribe” method.

    I need to add some hook so developer can write plugin commanded by Newsletter… more easy way to work

    Stefano.

    in reply to: sex tag usable? #6782
    Stefano
    Keymaster

    No, that tag is not available since some more configurations are needed because there are no labels associated to the sex tag to be replaced on email body.

    But it’s a good thing to develop.

    Stefano.

    in reply to: [newsletter] shortcode blank messages #6781
    Stefano
    Keymaster

    Hi there are two problems. First you should enter the subscription panel/form fields and fix the labels. For some reason they have not been initialized. There is a reset button on the bottom.

    Second the url you set on subscription configuration has a space at the end, apparently.

    Stefano.

    in reply to: CSS style and html editor doesn't work #6780
    Stefano
    Keymaster

    Hi, the switching to the html editor is bugged, I already found the problem. About the styles included, does they are present in the original mail source when opened from your mail client?

    Not all mail client honor the styles, for example GMail will totally drop them as far as I know.

    Add me as test subscriber and send me an email so I can check it on my side!

    Setfano.

    in reply to: problem with Newsletter #6779
    Stefano
    Keymaster

    Luissasa, the test subscriber has the same emails as the ones you used on tests?

    I can try to check the problem, but I need an administrative access. If you want send it to me privately to @satollo.net">stefano@satollo.net.

    Stefano.

    in reply to: Newsletter not working. #6778
    Stefano
    Keymaster

    Hi Luissasa, which is your provider?

    in reply to: newsletter ends in spam, why?? #6769
    Stefano
    Keymaster

    Probably your provider has the servers on black lists. You can try to change the sender data, but usually it’s better to firstly contact the provider.

    Stefano.

    in reply to: Problem with php 5.4 #6768
    Stefano
    Keymaster

    Hi, I can fix them if I know what kind of problems there are. Can you send me some more information?

    Stefano.

    in reply to: Newsletter not working. #6767
    Stefano
    Keymaster

    It may be a problem of your provider: have you checked the spam folder? From diagnostic panel, are you testing with the same address of the test subscribers?

    Stefano.

    in reply to: Error after create new user #6766
    Stefano
    Keymaster

    Hi, thank you for your report, there is a problem when the wp integration is active on newsletter plugin. Please, disable it on subscription configuration of my plugin and the problem should be resolved. Are you using the latest version of newsletter (3.0.6)?

    Stefano.

    in reply to: Notification of a new subscriber #6761
    Stefano
    Keymaster

    Carlos in how many other topics I’ll find you repeated request? Please, if you want to write me on Sunday night and pretend an immediate answer while I’m sleeping, you should remove that plugin and use another one.

    Stefano.

    in reply to: Newsletter doesn't work #6760
    Stefano
    Keymaster

    Ask them to setup a 5 minutes cron that calls your wp-cron.php. More indication on my page dedicated to delivery engine, start from https://www.thenewsletterplugin.com/plugins/newsletter. A technician must be able to setup this kind of simple system administrative procedures.

    Stefano.

    in reply to: How can i group up subscribers ? #6759
    Stefano
    Keymaster

    No code snippet, just configure the preference you want to show on form fields panel, under subscription configuration.

    in reply to: Can't see subscribers #6758
    Stefano
    Keymaster

    First, on subscriber list panel, there is a text: “no result found (or you did not search at all)”. May be reading that can be useful. There is even a statistic panel which shows the number of subscribers. As you can see, other are asking the same, you’re right, but not thousands of people (and there are thousands of people using the plugin).

    Have you used the export panel as second check?

    Stefano.

    in reply to: Newsletter doesn't work #6755
    Stefano
    Keymaster

    That means it is not triggered correctly. About your configuration on cronjob? On diagnostic panel, enable the logs at debug level, then on wp-content/logs/newsletter/main-xxxxxxx.txt there is a file which should report if the cron is called every five minutes.

    Which is your provider?

    Stefano.

    in reply to: I cannot see subscribers #6753
    Stefano
    Keymaster

    Carlos, writing the same question in many places, specially when rating 1 star the plugin on WordPress.org is not the best way to get support. I answered on WordPress.org, BTW.

    Tagging this post “broken”, “not working” is irrelevant to the content of your question.

    Stefano.

    in reply to: Newsletter doesn't work #6752
    Stefano
    Keymaster

    The negative number on delivery engine next run means your cron is not working. Can you send a screenshot of the cron you set up?

    Are you sure the cron is working on your blog? Check the diagnostic panel to see if there are some reports.

    I can test the cron if you send me the blog address…

    Stefano.

    in reply to: html editor doesn't seem to work… #6751
    Stefano
    Keymaster

    Uhm, there is not an update on email composer, the update is on the theme selector to update the preview when the theme options (if available) are changed.

    Does the preview is not showing? Or you are really inside the composer panel?

    Stefano.

    in reply to: Images in table cell doesn't work new… #6750
    Stefano
    Keymaster

    Uhm, the editor has been updated on latest version, I really don’t know why there is no more that option, I’ll check it.

    Stefano.

    in reply to: Editor missing after upgrading #6744
    Stefano
    Keymaster

    Hi Pedro, what do you mean with “cannot see the editor”? Have you pressed the “new email” button, chose a theme and create the new email?

    Stefano.

    in reply to: Unable to send newsletter – 3.0.5 #6742
    Stefano
    Keymaster

    Read this page for an alternative way to call the cron of WordPress.

    https://www.thenewsletterplugin.com/plugins/newsletter/newsletter-delivery-engine

    Stefano.

    in reply to: Unable to send newsletter – 3.0.5 #6736
    Stefano
    Keymaster

    But are you sure the email is not in your spam folder? And did the sender email on main configuration is the same as your email as subscriber?

    Stefano.

    in reply to: Unable to send newsletter – 3.0.5 #6733
    Stefano
    Keymaster

    Blocked by transient is not an error, don’t worry. Just check if the email list report your email as sending (xx/yy) and be sure to read about the delivery engine on my newsletter official page.

    You can set the delivery engine speed on main configuration but remeber to respect your provider limits.

    Stefano.

    in reply to: Plugin Directory URL Rewrite #6726
    Stefano
    Keymaster

    Yes, the plugin uses the WP_PLUGINS_URL somewhere… this is the problem. I’ll need to review the code. Since I use some constants, probably correcting those constants we can solve the problem.

    Stefano.

    in reply to: Create the email returns blank screen #6725
    Stefano
    Keymaster

    Uhm, there was a problem with some kind of caches on version previous the version 3.0.4… but to understand problems like this I need an administrative access. If you can provide (privately) such credential, I’ll check the problem next week.

    Stefano.

    in reply to: Newsletter doesn't work #6724
    Stefano
    Keymaster

    Hi, I need a bit more of information to be of any help. Here some question:

    1. delivery speed: what value did you set?
    2. email list: is your message listed in sending status? and what about the number of email sent/total email expected to be sent?
    3. the “delivery engine next run” you can see on top of the plugin pages, is reporting big negative numbers?
    4. did you set up a cron cal as indicated on delivery engine page (start from newsletter official page) to be sure the cron system of WordPress is running smoothly?

    Stefano.

    in reply to: How can i group up subscribers ? #6720
    Stefano
    Keymaster

    Use the preferences under subscription/form fields and create two preferences so the user can specify what they want. You can “force” new subscription to be in both lists and then subscriber can edit their profile to change it.

    Stefano.

    in reply to: importing subscribers profile data doesn't work #6719
    Stefano
    Keymaster

    That function is used to move the feed by mail subscriber to a preference. It was made for another extension. But your code is correct, only I’ll add the specific action to subscribe every user to feed by mail.

    At least I’m looking inside newsletter 3 that should have the same code, or are you taking, as I think, the code from newsletter pro? May be there is a wrong action labeling there.

    Stefano.

    in reply to: Subscription Process Problems #6717
    Stefano
    Keymaster

    I don’t know it depends on provider configurations. Maybe a execution permission for the owner is enough or copy the permissions of the index.php of your WP installation.

    Stefano.

    in reply to: Newsletter 3.0 Refresh Theme #6713
    Stefano
    Keymaster

    The correct way is to create a new email every time, so it can be statistically tracked.

    Stefano.

    in reply to: Not sending on "trigger now" or "send on" trigger #6712
    Stefano
    Keymaster

    The blocked by transient is not an error, don’t worry. It seems the sending date is store wrongly, what is displayed on email list?

    Stefano.

    in reply to: "Profile Save" button not appearing correctly #6711
    Stefano
    Keymaster

    It’s a but, will be fixed on next version (I think tomorrow).

    Stefano.

    in reply to: Subscription Process Problems #6710
    Stefano
    Keymaster

    Hi Marloes, the pages exists, but gives back a 500 error. Ask your provider, usually is a file permission problem.

    Stefano.

    in reply to: News forward #6694
    Stefano
    Keymaster

    Yes, for sure it can be replicated, I don’t know how much effort is to do it inside the plugin… I keep in on the list!

    Stefano.

    in reply to: Newsletter images on theme 3 #6693
    Stefano
    Keymaster

    L’immagine fa parte della galleria di immagini di quel post o viene presa da altri post o dall’archivio? Se è cosĂŹ WordPress non me la estrae…

    Stefano.

    in reply to: Newsletter 3.0 Refresh Theme #6690
    Stefano
    Keymaster

    When you create a new email, fresh content is taken from the blog. Probably you before used the same email for all delivery?

    Stefano.

    in reply to: subscribe.php is empty #6687
    Stefano
    Keymaster

    Hi,

    I saw the problem, but I cannot understand why from outside. If you can provide me an administrative access I can add some debug code.

    But before, enable the log at debug level on diagnostic panel, try a couple of subscription and send me the log files you can find on wp-content/logs/newsletter.

    Stefano.

    in reply to: Preferences and lists #6683
    Stefano
    Keymaster

    Good solution I didn’t think about it! 🙁

    Stefano.

    in reply to: subscribe.php is empty #6682
    Stefano
    Keymaster

    The subscribe.php page sends back a redirect to have the correct messages shown. Can you send me the blog address so I an try it?

    Stefano.

    in reply to: Can't send emails #6680
    Stefano
    Keymaster

    Those are not “real” errors, ignore it. Did you test the email sending process from diagnostic panel? Does email are delivered with such test?

    Stefano.

    in reply to: User profile "on demand" #6678
    Stefano
    Keymaster

    Ciao, a parte che richiederebbe una quantitĂ  di lavoro che non posso pianificare in questo momento, per gli utenti sarebbe assolutamente scomodo, secondo me…

    Stefano.

    in reply to: Newsletter 3.0 don't send over 29 email #6677
    Stefano
    Keymaster

    Hi,

    can you enable the logs to debug level on diagnostic panel and send me privately those files (you can find them on wp-content/logs/newsletter)? On email list panel, the email status is “sending (xx/yy)”?

    Stefano.

    in reply to: Newsletter 3.0 don't send over 29 email #6672
    Stefano
    Keymaster

    Did you check the delivery engine next run on top of every page? What’s reporting?

    Stefano.

    in reply to: attachements #6670
    Stefano
    Keymaster

    On version 3.0 should not be so hard, but I want to fix all bug before start a new development cycle :-).

    Stefano.

    in reply to: News forward #6667
    Stefano
    Keymaster

    Hi, actually there is no such possibility, I’m sorry, the link contains the secret token and if forwarded it is revealed to others. The same problem is for other email marketing system when email contains the unsubscription url… I think there is not a real solution that create a special function started by a link and asking an email address where to send a copy of the email…

    Stefano.

    in reply to: & instead of & #6666
    Stefano
    Keymaster

    Hi, there is a bug for sites which do not use permalinks. I have already found in one place an I’m checking if the problem is on other places.

    I’ll try to fix it tomorrow.

    The is an &amp in excess in your case, after I’ll checked the code I can understand better the problem.

    Stefano.

    in reply to: Subscription Process Problems #6659
    Stefano
    Keymaster

    I confirm, there is a problem on sites which does not use permalink, I’ll fix it.

    Stefano.

    in reply to: Subscription Process Problems #6658
    Stefano
    Keymaster

    Il problema sembrano essere gli &amp;… mi mandi il link di iscrizione che provo a farmi mandare le email?

    Stefano.

    in reply to: import csv subscribers #6655
    Stefano
    Keymaster

    Imported subscribers are not notified and they are marked as confirmed.

    Stefano.

    in reply to: view sent mails online #6653
    Stefano
    Keymaster

    The packaged themes, at least the default theme, already add a link to see the email online. Simply, use the {email_url} tag to get such link.

    Stefano.

    in reply to: TinyMce messed up and popups empty since upgrade to 3.0 #6648
    Stefano
    Keymaster

    Hi, I see even the tabs are completely messed up. My be some file are not loaded correctly? Try to re-install, if possible, or are you able to check if some file are not loaded when you enter the page using chrome developer tool or firebug?

    Stefano.

    in reply to: Newsletter 3.0 don't send over 29 email #6638
    Stefano
    Keymaster

    Il motore di spedizione non viene attivato con regolaritĂ . Vedi nel sito la pagina sul “delivery engine” e attiva un cron da qualche servizio esterno verso il tuo blog come spiegato.

    Poi dovrebbe funzionare.

    Stefano.

    in reply to: Subscriber tab shows no subscribers — can't see them #6637
    Stefano
    Keymaster

    Press the search button without filters.

    Stefano.

    in reply to: Testsubscribers ? #6636
    Stefano
    Keymaster

    It’s deeply changed on version 3.0. Create a regular subscriber and mark him as “test” subscriber. Or more than one: they will be used while sending test emails.

    There is a reason, of course: having “real subscribers” used during test process, the resulting email is like a real email, with real unsubscription links and so on.

    Stefano

    in reply to: Can't see a list of subscribers #6635
    Stefano
    Keymaster

    To be precise:

    No search results (or you did not search at all)

    Anyway I’ll add a paged list asap since people want to see the subscribers when they enter on that panel. To make no sense since I have 5000 subscriber and to see 20 of them listed is not useful!

    Stefano.

    in reply to: import csv subscribers #6634
    Stefano
    Keymaster

    Hi, I just saw that subscribe 2 has an export function, try with that, if it exports a list of email you can import them on newsletter 3.

    Stefano.

    in reply to: import csv subscribers #6633
    Stefano
    Keymaster

    I really don’t know, does the subscribe 2 users are stored on a separated table? If you send me a dump of that table I can try to see how it works… actually i never worked on integration with subscribe 2…

    Stefano.

    in reply to: Cannot see Newsletter and Subscribers #6632
    Stefano
    Keymaster

    A 500 server error without the system log cannot be resolved. Have you asked the provide for those logs? what PHP version are you using?

    Stefano.

    in reply to: Notification of new subscriber #6631
    Stefano
    Keymaster

    Hi, since on this blog which runs the version 3.0.3 it works, may be the problem is in your web space. If you send test emails from the diagnostic panel to the SAME address configured on WordPress general options, do they arrive?

    Stefano.

    in reply to: & instead of & #6629
    Stefano
    Keymaster

    Really they are correct if you use them on a real A tag, while if added as-is in a page they can be wrong.

    I cannot distinguish the two cases, I’ll look at it to use only the non standard ampersand.

    Stefano.

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