Hi, we are using your external smtp addon with API key to connect with sendgrid, which is what we have been using for last several years – https://prnt.sc/tUDZFMlotktA
In any case I am a bit unclear with what is happening, the stats are for the new newsletter plugin and it may show sending quickly but in reality it took nearly 3 hours to send 11 emails;
Also the emails although in newsletter plugin says sent 100% etc. – https://prnt.sc/ntZVkF_j5lB0
none of those emails actually got the newsletter in spam or otherwise so none delivered
In addition when we put our email in smtp add on of the plugin in the save and send test email box – https://prnt.sc/oDR712qcl-DJ and (press save and send) it just sits there and locks up the chrome session tab, we have to close the tab as it becomes unresponsive also solidifying that the problem is with smtp add on possibly
There are 2 campaigns one on test site and one in live, when I go to sendgrid I don’t see anything unusual in their stats etc.
We do need to get this resolved asap, please guide on next steps