Home Forums Newsletter Plugin Support View Online Link loads blank page

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #335642
    shelley
    Participant

    Hi,

    A customer of mine has three newsletters due to go out, and is querying if the links are working. I have checked and the ‘View Online’ link loads a blank page.

    I sent myself a test email, and checked there as well, still a blank page.

    Anyone else had the same issue? The last newsletter she sent worked just fine (21st Oct). I saw there was an update to the plugin and ran it, but no change. Current version is 8.6.0.

    #335742
    Michael
    Keymaster

    Hello,

    is the newsletter dedicated page correctly set up and active? Can you share a link to the website?

    Michael

    #335761
    shelley
    Participant

    Hi Michael,

    Yes the newsletter page is live and visible.

    Website is https://underwrapslingerie.co.uk

    Shelley

    #335763
    shelley
    Participant

    Hi Michael,

    She sent one out last night, and I have checked the link which is working.

    So the ‘View Online’ page will only be visible when the newsletter has actually started sending? Would that be right?

    Shelley

    #335847
    Michael
    Keymaster

    Hello Shelley,

    yes that is right, links will work correctly in the sent newsletter (also in the test ones, of course).

    Michael

    #335861
    shelley
    Participant

    Thank you. It works in the live newsletters, but didn’t work in the test, however as long as the live ones are working correctly, that’ll do for me 🙂

    Thanks Michael

Viewing 6 posts - 1 through 6 (of 6 total)
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