Home Forums Newsletter Plugin Support two step unsubscribe does not work

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #324042
    hallo
    Participant

    Hello, I have a problem with the two-step unsubscribe process. It is not applied, and it always uses the one-step unsubscribe. The problem now is that subscribers have the problem that they are automatically unsubscribed when a newsletter is delivered.
    Can anyone help?
    Thank you!

    #324496
    Michael
    Keymaster

    Hello,

    when you say “it is not applied”, do you say that because users keep getting unsubscribed? If that so, we are aware of this issue and we’re working on a solution. If you’re willing to help us, it would be of great help if you could collect the IP of some of these users, and sent them to us at michael@thenewsletterplugin.com

    Michael

    #325224
    hallo
    Participant

    Hello Michael,

    thank you for your message.
    Yes exactly, users are automatically unsubscribed when a newsletter is delivered.
    Then I wanted to use the two step unsubscribe, but that doesn’t work. What could be the reason?

    Thanks, Barbara

Viewing 3 posts - 1 through 3 (of 3 total)
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