- This topic has 8 replies, 2 voices, and was last updated 1 week, 1 day ago by
.
-
Posts
-
Good day! Here’s the problem… Well, two. When subscribing to a user, he is not displayed in the list of subscribers, although if you re-enter his email in the form, the system writes that “the user exists”. Where he exists is unclear… He is not in the list. And secondly, letters from the mailing list always end up in spam. It says that there is no SPF record, although we checked it with a validator, everything is correct. Help resolve the issues?
Hi, the SPF record must contain the correct rules it could be that it is not allowing the sending server to send email for your domain. If you send an email to test@thenewsletterplugin.com, we can check the headers.
Who says the SPF is missing?Thank you for your reply! I sent the letter here: test@thenewsletterplugin.com The letter should come from the address: general@dachamaster.org
The real email sender is “admin@dm-carpentry.ru”, which in turn declares the SPF is the one of yandex.net.
Probably the mismatch of the sender and the from creates that problem. You should check with your provider. You can try to set the return path in the newsletter to your address: “general@dachamaster.org” but I doubt it will work.We are sorting out the SPF record, thanks! And what to do with users? Where does the plugin record them? We don’t see them in the admin panel, but it says that the user exists… Try adding an address to the subscription form on the main page, for example: dm-cleaning@dahamaster.org We added this address recently, but we don’t see this user in the admin panel… The subscription form itself is here: https://dm-carpentry.ru/
We checked everything, there is nothing: https://disk.yandex.ru/d/IfpttHb3KR6CMg
Hi, I don’t know what’s happened to my reply. I rewrote it.
From the https://dm-carpentry.ru/newsletter/ I’ve signed up with our test address, you can find it on the subscriber management panel.
The form on the footer of your site is not a Newsletter form and the message “member exists” is not by our plugin. It’s another plugin or another service.
- You must be logged in to reply to this topic.