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Tracking not working since server change

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  • This topic has 2 replies, 2 voices, and was last updated 7 years ago by Anonymous.
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  • April 4, 2017 at 7:04 pm #31575
    Anonymous
    Inactive

    Hi,

    I moved a website to a new server. It was a cpanel transfer. All is fine i.e. website, database, DNS, except the tracking for the newsletter.

    Old stats are still there. A newsletter was send two days after the move on march 30th. I was in the newsletter so I know I at least opened the email. Statistics still say 0.00% opened.

    Everything is fine in Newsletter status page.

    Any idea what could be the problem?

    Newsletter version is 4.8.7.

    Thank you

    April 4, 2017 at 7:19 pm #31576
    Stefano
    Keymaster

    Hi, when you click a tracked link, the link opens correctly?

    Stefano.

    April 4, 2017 at 9:06 pm #31579
    Anonymous
    Inactive

    Hi Stefano,

    Yes. The clicking seems to work, now it’s 1 clicked. But still 0 opened.

    Any idea?

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