Home Forums Newsletter Plugin Support Subscriber page not showing subscriber info / Subscriber not logged in

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  • #274057
    Johann Swan

    The issue is in two parts regarding new subscribers.
    I have setup some locked content for new subscribers only. The sign up process works fine, Welcome emails work fine.

    The {unlock_url} in the Welcome email opens the correct page with the now unlocked content ( …[/newsletter_lock] ), BUT whenever the links to the download(s) is selected (click) I now get a error: Forbidden – You don’t have permission to access /wp-content/uploads/folder/filename.zip on this server. (previous error was: You need to be signed in to access this file)

    Second issue: the {profile_form} on the profile page is not displaying any subscriber content. It displays the sign up form with the {profile_form} brackets below it.

    This was tested and was working 100% before site launch a couple of weeks ago and have since had subscribers. Issue was pointed out to me 3 days ago.

    Any ideas or where I should go look for a solution?

    – Johan


    H, the permission error comes from your server, you need to ask the provider to correct the file permissions.

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