Home Forums Newsletter Plugin Support Resetting Bounced status

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  • #296405
    PaulShotley
    Participant

    When an email address is marked as “BOUNCED” it will no longer be used, this appears to be the case even with “soft bounces”. We recently had a series of Bounced emails due to one of Send In Blue IP addresses being on a black list, now we cannot use those email addresses. There surely must be a way to rest the status of these accounts, but i cannot find it. The only way i have found so far is to delete the address and then add it again, not good with big databases.

    Anyone know of a better way ?

    Regards, Paul.

    #296406
    Stefano
    Keymaster

    You can run a query:

    update wp_newsletter set status=’C’ where status=’B’

    #296409
    PaulShotley
    Participant

    Thanks for the reply Stefano, but i have no idea what that means or how to do it.

    #296410
    PaulShotley
    Participant

    There is also another issue with bounced emails that doesn’t seem easy to resolve.

    Even if/when the status is reset to “confirmed”, there is not an easy way to resend the newsletter to those subscribers who did not get the email.

    There does not seem to be a way to send a newsletter to specific subscribers without adding them to a list. There also does not seem to ba a way to bulk add subscribers to a list, unless i’m missing something.

    #297513
    paul b kohler
    Participant

    I am needing to also reset bounces and I have no idea what: ‘run a query’ means. I REALLY do not want to change 500+ bounces manually. Help, please?

    #297515
    Stefano
    Keymaster

    Will be added on next release. If you want to manually run a query, just run:
    update wp_newsletter set status=’C’ where status=’B’

    #297516
    PaulShotley
    Participant

    Sorry, but i STILL do not know how to run queries.
    I’ve switched to using the sender.net plugin

    #297517
    Stefano
    Keymaster

    Ok, no problem! 🙂
    Have a nice day!

Viewing 8 posts - 1 through 8 (of 8 total)
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