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Dear Sir/Madam,
We have a list with over 30K suscribers, when we tried to send a message to that list is only sending the mail to less that 10% of the list. We have checked that all suscribers are confirmed, in the correct list, etc. but it does not work
Any help?
thanksHi, we need some more details to try to help. How do you determine only 10% of the contacts are processed? When you prepare the email and set the filters, how many contacts are counted?
Hi Stefano
Thank you for your reply. I attach screenshots.
1. Screenshot of the list with 30K suscribers: https://drive.google.com/file/d/1WQu9FNnC5Eb7lN7Sj9nr0wj-uufw28CT/view?usp=sharing
2. Screenshot of a bulletin selected just with that list, where only 2520 suscribers are being able to receive it (more or less 10% of the total list): https://drive.google.com/file/d/1Fkd_DiNBfEu5PqGTXQGnla0YJwnoLADW/view?usp=sharing
The suscribers of that list are all confirmed , as you can see on the screenshot.
By the way, we have a premium suscription.Any idea?
thanksHi, the number reported in the lists management panel counts even the unsubscribed, unconfirmed, and so on, probably that list has only 2000+ subscribers which are confirmed.
Yes, the number reported should be more clear in the lists panel. Try to check the number on the “subscriber statistics” panel, so we can see if the problem is the subscribers’ status.Hello
Our maintenance pannel is clear, as we erase twice per week the unsuscribed, bounces and claims.
I have seen on the “suscriber statistics” panel that we have 2570 suscribers, while on the list appears 32944 suscribers.
When I tried to test with a new bulletin, appears none if I try to send it to “unconfirmed” within that list.
Any idea?
Thanks
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