I am sending you this message because we have a problem with the Newsletter plugin. The problem is as follows: when sending a newsletter, we select a list of subscribers. For example, it contains 500 people. However, when the newsletter is sent, the interface indicates a much lower number than the expected number of subscribers. Could you give us an explanation please?
Also another issue that has cropped up recently. When sending a newsletter to list 10. A subscriber registered in list n°8 also received an email from this newsletter intended for list n°10. Same thing, could you tell us how to solve this problem?
In the hope that you can respond to my requests quickly, I wish you a great day.
Hi, you should carefully check if the subscriber in list 8 is even in list 10, a subscriber can be part of more than one list. You should even check those options:
– a list can contain unconfirmed or canceled subscribers which are not included while delivering
– other filter can have been applied
Anyway, the targeting panel of a newsletter should report the exact number at the moment of sending.