Home Forums Newsletter Plugin Support [newsletter_lock] locked content extension not recognizing registered visitors

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  • #140229
    ianumeda
    Participant

    I’m experiencing what appears to be a cookie related error with the newsletter locked content extension. I just updated the newsletter plugin to the latest version (5.8.2) from a version where before the locked content feature was broken out into its own extension. Everything was working properly before the update. Now when you go through the double-opt-in process of subscribing the new registration appears in the newsletter subscriber list but the locked content does not unlock. The content does unlock if you are logged into the wordpress backend.

    Here is the web page in question: https://mapre.lbl.gov/spatial-data/ to reproduce the problem fill out the registration form and complete the double-opt-in process. Load the page linked here again and voila! Nothing has changed except your email has been registered in the newsletter plugin in the backend.

    Thank you!

    #140312
    Stefano
    Keymaster

    Hi I’ll check the problem, could be the cookie not correctly set.

    Stefano.

    #140314
    Stefano
    Keymaster

    The cookie seems correctly set, where I can find pages with the locked content?

    Stefano.

    #140608
    ianumeda
    Participant

    Hello Stefano,

    Apologies for the link above which probably didn’t shows the locked content when you looked at it. I had removed the locked content feature while debugging the problem. I was going to send you to a development environment but I discovered that that server isn’t sending the confirmation email so there would be no way for you to test it. So instead I’ve re-enabled the locked content extension and you can see it here:

    https://mapre.lbl.gov/spatial-data/

    and here:

    https://mapre.lbl.gov/country/djibouti/

    I’ve tested the process again to confirm that the problem persists.

    Thank you so much for your help.

    Ian

    • This reply was modified 3 years, 11 months ago by ianumeda. Reason: corrections
    #140622
    ianumeda
    Participant

    Update:

    Apologies for the confusion but I’m going to update the links to the problem (for the third time) because I discovered that the site’s test environment is working in terms of the double opt-in process. So please look at the following links as I will be deactivating the locked content plugin on the production site again.

    https://test-mapre.pantheonsite.io/spatial-data/

    https://test-mapre.pantheonsite.io/country/djibouti/

    Thanks again!

    Ian

    #146222
    ianumeda
    Participant

    Hello again,

    We have not found a way to resolve this problem on our end yet. Stefano, have you been able to take a look at this issue?

    Thanks so much!

    Ian

Viewing 6 posts - 1 through 6 (of 6 total)
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