Home Forums Newsletter Plugin Support Newsletter Photos not displaying on mobile version

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  • #296108
    Goddess of Garlic
    Participant

    I’m sending out a newsletter with links including images of recent blog posts. When sent, this opens perfectly on a desktop or laptop, but the photos do not display on a mobile device. Looking back to ‘preview’ of my newsletter, the proof looks great on both the mobile and desktop version. Tested on multiple mobile devices with the same result. I use Bluehost as my host and WordPress.
    Thank you

    #296109
    Stefano
    Keymaster

    Hi, the mobile device is an iphone? Can you send yourself a test from the System/Delivery panel of the Newsletter plugin and check if the images are shown?

    #296169
    Goddess of Garlic
    Participant

    Yes, I ran that. The only email addresses I have entered are mine and a friend, so this gives me ability to play until figured out. Both of us use iPhones and neither displayed the photos. I’m wondering if this has to do with size or format I save photos in? I’ve never had an issue (I have them as jpeg) with any social media, blog, or website so don’t see this being the problem, but….?

    #296306
    Goddess of Garlic
    Participant

    Has anyone else had experience with file types not working with email on iphones? I’m using standard jpeg photos, that are the same that I use for all social media without any issue.
    Thanks!

    #308957
    fortissimo
    Participant

    Yes, I’m experiencing this issue. I have a newsletter with 60 subscribers, and one of them went to the trouble of tracking down my email address and forwarding me a screenshot of what she sees on her iPhone. The images from newsletters show on desktop but not on iPhone.

Viewing 5 posts - 1 through 5 (of 5 total)
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