Home Forums Newsletter Plugin Support Forum Issues after latest update

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  • #174140
    Jeff Tidwell
    Participant

    I just updated the plugin and now have the new composer which I’m getting used to. My problem is that emails being sent are getting clipped when I view them in Gmail. I’ve tried all sorts of different things to see if I can get the full message to come through, but I have to click a link to view the entire image. It’s happening on tests and and actual sends.

    clipped message

    Another thing I’m seeing is in my mobile email app on my iPhone, where I used to see a preview of the email text under the subject, it just says Newsletter about 5 times and I can’t find anywhere to change that.

    IOS preview

    Both of these issues are brand new today and not happening last week before I updated the plugin.

    Thanks for any help!

    #174173
    Stefano
    Keymaster

    Hi, thank you for reporting that problem. is the newsletter not showing correctly created with the new composer? Or is it an “old newsletter” or a newsletter created one of the prepackaged themes?

    Can you send us a test at @thenewsletterplugin.com">test@thenewsletterplugin.com to check the generated code?

    Thank you, Stefano.

    #174188
    Jeff Tidwell
    Participant

    I was actually able to fix it just within the last hour… You are correct, it was a duplicated newsletter that I tried editing with the new composer. I had to replace all the blocks and that must have been causing my problems.

    After creating a new newsletter from scratch I was able to have both of those issues resolved.

    Thank you!

Viewing 3 posts - 1 through 3 (of 3 total)
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