Failed to send test mail from the test mail – error 401

[User]

Hi,

I have tried to send the test mail and failed. Below is the info showed up. Please help

Last test failed with error “401 – {“ErrorIdentifier”:”d74f3def-0e8c-4466-8f8b-a28c6ca92f1b”,”ErrorCode”:”mj-0001″,”StatusCode”:401,”ErrorMessage”:”Your account has been temporarily blocked. Please contact our support team to get assistance.”}”.

[Stefano]

Hi, that message is from MailJet. You should ask them. Probably you’re using our Mailjet addon.

[Stefano]

But that could be an old message. What do you get if you run a fresh new test?

[User]

I tried to click my mailjet section,and the page show as below

There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

Learn more about troubleshooting WordPress.

[Stefano]

Hi, if the admin email (on WP/Settings) is set up correctly you should find a message by WP with the error details.

[User]

hi can you show me how to approach mailjet ?As it still unsolved

[Stefano]

Hi,
if you have a critical error (a single message your site is experiencing techincal problems), as said the details of that error is sent by your site to the email set on the main settings of your site.
Did you check which email is set? Is it a real mailbox you can check?

About the initial problem, Maijet is reporting an error about a suspeneded account. Go to the mailjet service to find more about that error: https://www.mailjet.com/
Log-in and you should have a notice or the like, or open a ticket with Mailjet and report the error you’re seeing.

[Author]

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