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Failed to send test mail from the test mail – error 401

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  • December 17, 2025 at 8:18 am #352242
    User
    Participant

    Hi,

    I have tried to send the test mail and failed. Below is the info showed up. Please help

    Last test failed with error “401 – {“ErrorIdentifier”:”d74f3def-0e8c-4466-8f8b-a28c6ca92f1b”,”ErrorCode”:”mj-0001″,”StatusCode”:401,”ErrorMessage”:”Your account has been temporarily blocked. Please contact our support team to get assistance.”}”.

    December 17, 2025 at 8:20 am #352243
    Stefano
    Keymaster

    Hi, that message is from MailJet. You should ask them. Probably you’re using our Mailjet addon.

    December 17, 2025 at 8:23 am #352244
    Stefano
    Keymaster

    But that could be an old message. What do you get if you run a fresh new test?

    December 17, 2025 at 9:09 am #352253
    User
    Participant

    I tried to click my mailjet section,and the page show as below

    There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Learn more about troubleshooting WordPress.

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