Home Forums Newsletter Plugin Support Ending up in Gmail PROMOTIONS folder

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
  • #284411

    When I send my newsletter to people, it ends up in the PROMOTIONS folder on gmail. I know I can have them whitelist the sender but for a 70-80 year old person this is like rocket science *AND* they may never see the instructions on how to do it.

    How can I get my email to not go into that folder? Is it a header or something that is causing it?


    It is something by GMail there are no things we can do as far as I know.


    I tested from the newsletter email address directly. I did this from the pop3 account and it went through fine. So it is detecting something to do with the email formatted by your plugin. Perhaps the return path, perhaps something in an X- header? I don’t know either but it is definitely only mail sent from your plugin and this is a problem.


    I am having the same problem, did you find any solution?


    Hi, there is no way to control how gmail decides to classify emails. Probably removing the “bulk” from the header can help, but is a way to be classified as spam when many newsletters are sent.
    Try to install our addon for office 365 which removes all the headers, maybe it helps.

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.