Emojis Disappearing After Saving Draft

[User]

Hello,

I’ve been having an issue with the Newsletter plugin when composing drafts where emojis will disappear after saving or sending the newsletter out. Sometimes I can get them to reappear by clicking the text element and then hitting “apply,” but it doesn’t always work and they usually end up missing in the final email. Any help would be appreciated, thanks!

[Michael]

Hello,

may I ask you how you insert emojis in the composer? Do you copy paste them from an external website, for example?

Michael

[User]

Yes, I usually copy and paste them from https://emojipedia.org.

[Michael]

Hello,

please check which encoding system you have in place by going to Help > System panel. It should be utf8mb4, if it’s something else please change it to utf8mb4 and hit save.

Michael

[User]

I wasn’t able to find that info from the WordPress dashboard.

I looked in FileZilla at the wp-content.php file and the DB_Charset field was empty/undefined. Does that mean it defaults to UTF-8? How do I change it to utf8mb4?

[User]

Nevermind, I found it in the Newsletter plugin. It confirms that the Charset is UTF-8. I’m still not sure how to change it to utf8mb4.

[Author]

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