email_url shortcodes and line breaks not honoured?

[alefveld]

So I have 3 problems,

1. I can’t seem to use the {email_url} shortcode in my welcome and goodby emails. The other codes like {profile_url} or {unsubscription_url }seem to work fine. When I get the email and hover over the link, it shows : #m_-1694634517210965757_ rather then a full fledged link like: https://mysite.com/?na=p&nk=3-f9fb7080ce.
2. With either of the above emails, when I view the mail in outlook on mobile (iPhone), line breaks are not honoured. All other mail clients are fine. I tried to fix it by using   as that worked with Better Notifications plugin, but that doesn’t work here either, as the editor just removes it.
3. For some reason the banner on the actual newsletter image (which uses the same as header as the welcome and goodbye emails, which is 675px wide, does not go wider then 600px or so, and as a result the newsletter looks smaller then my regular emails. I tried it with both the image block and regular html code.

Would really like to buy this plugin, but these are critical issues that I need to resolve first. Would much appreciate some help on this.

Many thanks,

[Michael]

Hello,

1. I’ll have a quick chat with the developers about this, as it’s rather weird, specially if you say that the other tags work fine.
2-3. Could you please send me a test newsletter so I can take a closer look? Send it to michael@thenewsletterplugin.com

Thanks,
Michael

[alefveld]

Hi Michael,
Thanks. 

Just send you the newsletter as well as a welcome email that gets send once someone signs up. As to point 1, yeah it’s weird as the link seems to work fine on the actual newsletter.

I also forwarded you the mail as it shows in gmail and an excerpt of how it shows in outlook.
To point 3, it set the width explicitly to 675 but it doesn’t seem to make a difference in it being rendered (the preview also shows that it doesn’t change).

I just took a look in the source in gmail for the newsletter and the width seems to be capped to 600 as I thought (even though it was set to 675)

<img src=3D”https://grabaguru.com/wp-content/uploads/2024/09/email-heade=
r-super.png” width=3D”600″

In addition, I sent you a welcome email that I received on my outlook, that does not honour line breaks. This *only* shows in outlook on a mobile (tested on iPhone). It shows fine in regular outlook on the web.

[Michael]

Hello,

I’m taking a look right now, I’ll get back to you as soon as possible!

Thanks,
Michael

[alefveld]

Thanks Michael,
Looking forward to your reply.

Kind regards,

[alefveld]

Any updates on this ?

[alefveld]

Any news on this @Michael-travan ?

[Michael]

Hello,

not yet sorry, I’m still troubleshooting this.

Michael

[alefveld]

Was just wondering if you had any updates on this @Michael Travan?

I appreciate your time and effort!

[alefveld]

@stefano Could you help?

[Michael]

Hello @alefveld,

sorry for this delay. I’ve had a hard time troubleshooting the Outlook mobile issue, it’s always very difficult to optimize email design for that particular client. At this moment I’m sorry to say I don’t really have a workaround, from the information I gathered Outlook has some weird behaviours with line breaks. We’ll keep investigating this but I’m not sure we’ll be able to fix it.

About the email url tag: I just saw you mentioned it’s not working in welcome and goodbye emails (my bad) but it’s supposed to work in regular newsletters only, to show an online version of the actual newsletter.

About the banner issue: in our templates it is capped at 600px, that’s correct. Where did you set it to be 675px wide? I’m not sure I understood this correctly.

Michael

[alefveld]

So you are saying you are seeing that email I sent in outlook on a mobile with correct spacing? Can you reproduce it? As I really can’t send newsletters if it doesn’t show properly on outlook on iPhone for example.

And if it’s only supposed to be working in the newsletter how come the other shortcodes are working correctly in regular emails? That seems odd and incongruent.

The width i set as per the email, in both plain html and in the widget itself. I want it to be 675 but it’s capped and it shouldn’t do that.

[alefveld]

I just figured out that you can set the width of the body, unfortunately it only allows for 3 settings! 600, 650 or 700. So my regular emails are 675, as is my header. That is a bit useless…

Anyway, I think I will go with a different solution, i know this is not premium support but if this is any indication of that, I think I will have to go somewhere else.

[Michael]

Hello.

1. I never said that, I could replicate your issue (and Outlook mobile has also other issues, to tell the truth) but I said we cannot solve it at the moment.
2. Service emails are not newsletters. Newsletters are newsletters and can be seen online, hence why that tag only works in newsletters.
3. Just scale your header banner to 650px or 700px or leave it as it is, it won’t make that big difference if you think to the enormous variety of screen sizes, email clients, devices your newsletter will be read with. I know it sounds silly, but it’s true.

Michael

[Author]

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