Home Forums Newsletter Plugin Support Connection error with BOUNCE MANAGEMENT addon

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  • #288362
    Thomas Price
    Participant

    Hi,
    I am trying to use the BOUNCE MANAGEMENT addon (v 1.1.9).
    It installed successfully and the POP account was entered:
    host: pop.gmail.com
    port: 995
    security: SSL
    as well as login and password.

    When testing, the following logs are created:
    12-08-2022 05:32:22 – INFO – 7.5.1 – 86.2 MB/256 MB – [cron] > Start
    12-08-2022 05:33:22 – FATAL – 7.5.1 – 86.2 MB/256 MB – [cron] > POP3 connect: Error [110] [Connection timed out]
    12-08-2022 05:37:42 – INFO – 7.5.1 – 86.2 MB/256 MB – [cron] > Start
    12-08-2022 05:38:42 – FATAL – 7.5.1 – 86.2 MB/256 MB – [cron] > POP3 connect: Error [110] [Connection timed out]
    12-08-2022 05:43:34 – INFO – 7.5.1 – 85.9 MB/256 MB – [cron] > Start
    12-08-2022 05:44:35 – FATAL – 7.5.1 – 86.0 MB/256 MB – [cron] > POP3 connect: Error [110] [Connection timed out]

    The port in the logs is: [110], but it should be 995.
    Is there an issue with the BOUNCE MANAGEMENT addon?

    thank you

    #288528
    Stefano
    Keymaster

    That error means the provider does not allow the connection to the pop3 service, you should ask them to unlock that connection.

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