Home Forums Newsletter Plugin Support Bad Looking

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  • #296300
    Krabat
    Participant

    Hello,

    when sending the newsletter, the following undesirable behavior is observed:
    For some recipients, the newsletter is displayed far too narrow on some smartphones. The text is almost illegible.
    If you turn the smartphone to landscape format and then back again, the newsletter is displayed correctly. It is not clear to me on which devices the newsletter is displayed incorrectly.
    On other devices, the newsletter is immediately displayed correctly.
    Is there help for this error?

    B

    #296320
    Stefano
    Keymaster

    Hi, if you find out which device but particularly on which email client we can try to check the problem. Some old email clients do not use the responsive rules and try to fit a “large” email zooming out.
    gmail when used to read emails from non-gmail accounts can ignore the responsive rules, for example.
    The newsletter has been created with the composer?

    #296325
    Krabat
    Participant

    Thanks for the answer.
    I am using Ubuntu 22.10, WordPress 6.1.1.
    I’m writing with TheNewsletter’s editor.

    Regarding your questions: I need to find out which mail providers are having the problems: gmail; web; gmx. etc. Is that correct?
    Would it help if I sent you a test newsletter?

    Bernhard

    #298210
    Krabat
    Participant

    Hi,
    I don’t see any differences between the different providers. Is there another way to send the newsletter correctly?
    Settings that affect behavior on the phone.
    I don’t want to switch to another plugin.

    Krabat

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