Home Forums Newsletter Plugin Support Advanced import add-on doesn’t work

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  • #268669
    Misty Rudkin
    Participant

    I have imported subscribers several times before not advanced import add-on successfully. This time I don’t know where the same function on The Newsletter Plugin so I tried to use Advanced Import addon but it doesn’t work.

    I used simply below sample from the guide and data I exported from current subscribers, neither of those no working.

    Email;Last name;First name;City
    test@example.com;Test;Example;Roma

    I did import both via file and copy & paste ways.

    I am a paid customer and created a ticket to help but no answer yet after more than 24 hours.

    • This topic was modified 1 year, 4 months ago by Roberto.
    #268671
    Roberto
    Keymaster

    Hi, we are anlyzing the problem, please follow ticket updates.
    Regards,
    Roberto

    #268674
    info
    Participant

    Hi, I have exactly the same problem. I would be happy if you keep me updated here as well! Thank you!

    #268785
    Misty Rudkin
    Participant

    Hi sorted!
    The advanced import needs its header.

    Email;Last name;First name;City
    stefano@thenewsletterplugin.com;Lissa;Stefano;Roma
    misty@rudkin.com;Misty;Rudkin;Roma

    It needs all 3 lines.
    Thanks

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