Home Forums Newsletter Plugin Support Forum Activation Link does't work. Message: "No subscriber found".

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  • #173427
    CFH-Michael
    Participant

    Hello forum,

    thanks for your attention. Currently we are setting up a new blog. After a couple of weeks without tests, we notice that some problems. I already checked the documentation, but I didn’t find a helpful article. Maybe someone have more luck or a similar problem. After this post I will check the logs of my system. If I find something suspicious, I will update this post.

    Problem:
    Every new subscriber gets his personal activation link. After a click on it, the new page loads and a message like: “No subscriber found” appear. I now it works a couple of weeks ago and I’m pretty sure that the provider is not the problem.

    Every helpful comment is welcome.

    Cheers
    Michael

    #173442
    Stefano
    Keymaster

    Hi, it means the link is not conveying information about the subscriber. Usually is could be a problem of server configuration changing the query string or removing it /for example by a caching plugin.

    Can you share your blog address?

    Stefano.

    #173451
    CFH-Michael
    Participant

    Hello Stefano,

    thank you for your answer! I compare the link of an old user with that of a new user. There was a different between then.

    https://cashflow-heroes.de/?na=c&nk%({id}-{secret}
    After changing from “%” to “=” everything works perfect. Looks one of my plugins doing a good job…better than I want. Will check it in the evening.

    You can reach the blog via the adress above.

    #173488
    CFH-Michael
    Participant

    Update:

    Checked my plugins and deactivate it one by one. Couldn’t find a difference. I only found something very strange.

    When I change the status of one “confirmed” subscriber to “non-confirmed” and sent him the activation link again, everything works well. The link have the correct syntax. It only don’t work for new subscribers.

    I’m running out of ideas but I would like to solve this problem. My last idea would be to try my oldest backup and pray. Otherwise delete and reinstall the plugin.

    • This reply was modified 1 year, 2 months ago by CFH-Michael. Reason: fix spelling mistakes
    #174219
    CFH-Michael
    Participant

    Found the problem. Thread can be closed and/or deleted.

    After a lot of testing and using my backups I found out, that the Mailprovider don’t work anylonger. I used “trash-mail.com” for generating fake adresses. It works weeks ago but right now its not useable. After testing with gmail and other provider everything works well.

    Cheers
    Michael

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