Home Forums Newsletter Plugin Support License check fails after regenerate

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  • #353482
    Crafty Studio
    Participant

    I’m having difficulty getting the Woocommerce addon working and I regenerated the License key to see if this would work. Now the license check fails when I paste the newly generated license key in the Settings area.

    It’s been over a year (possibly 2 years) since I paid for the license. The pricing plans indicates that ‘After one year addons continue to work’.

    Any help appreciated!

    thanks

    Fintan

    #353506
    Michael
    Keymaster

    Hello,

    please go to your account page and click Regenerate key (be sure not to use the one under “Your licenses” box). Then go to General settings in the plugin and insert the key. If it fails validation, please report back with the exact error message you’re gettings. I confirm that addons will continue working even after premium licenses expiration.

    Michael

    #353509
    Michael
    Keymaster

    Just a note: addons will continue working even after license expiration, but you won’t be able to update them without a valid license.

    #353515
    Crafty Studio
    Participant

    HI @michael. thanks for getting back to me. I’ve followed those steps and I get this error message;

    ‘License check: Incorrect license, get it from your account page on http://www.thenewsletterplugin.com’

    #353546
    Michael
    Keymaster

    Hi,

    please reach me at michael@thenewsletterplugin.com and send me the license number you’re trying to use.

    Michael

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