Home Forums Newsletter Plugin Support The WordPress scheduler is not working properly (NOT Sending Newsletter)

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  • #352397
    User
    Participant

    I have this appearing when entering the plugin: The WordPress scheduler is not working properly: that affects the newsletter sending and other site tasks.
    See possible solutions

    I tried to resolve it as instructed as I have an important newsletter that has been sitting all day at 0 sent. Not sure what to do…Any help would be greatly appreciated!

    Thanks!

    #352404
    Stefano
    Keymaster

    Hi, on the Help/Scheduler page you should see the specific error: if the job is just late, you need an external trigger, as explained on this page:

    https://www.thenewsletterplugin.com/documentation/troubleshooting/newsletter-delivery-engine/#external-system

    The error message takes a while to disappear but you can see on the Help/Scheduler page the graph reporting a shorter interval between the scheduler activation (it should be less than 300 seconds).

    If you have a cache system like CloudFlare wrongly configured (caching the calls to the wp-cron.php calls) you should ask the provider to fix it. If you share your site address I can try to check that problem.

    If you have an error “job skipped”, this is a more serious issue and needs to be debugged.

    https://www.thenewsletterplugin.com/documentation/troubleshooting/newsletter-delivery-engine/#job-skipped

    #352412
    User
    Participant

    Hi Stefano, yes as mentioned – I tried fixing it that way and can’t get it to work.
    The site is sonoraindoorsoccer.com.

    Thank you!

    #352413
    Stefano
    Keymaster

    Hi, you have Cloudflare as a cache, but it seems ok. Did you setup the scheduler external trigger using for example cron-jobs.org?
    You should see on their console if the calls are going ok or not.
    And what about the Help/Scheduler panel? Could you share a screenshot?

    #352414
    User
    Participant

    It’s not skipped – it just shows ‘Sending’ still and it’s been about 24 hours – hasn’t sent 1. The recommended chron external plugin didn’t do anything.

    #352415
    User
    Participant

    No idea Stefano. Not sure about anything you’re talking about actually.

    #352416
    User
    Participant

    I’d really like to get this newsletter sending if possible asap. All other newsletters have sent perfectly – never an issue – what happened suddenly??

    #352417
    Stefano
    Keymaster

    Hi, the Help/Scheduler panel reports some information about the scheduler.
    Do you have some sort of optimisation plugin that is not lading the Newsletter plugin on the frontend? On Help/System we try to detect a few of those plugins.

    #352418
    Stefano
    Keymaster

    It’s not something about the newsletter, is something about your system… new plugins? New configurations?

    #352419
    User
    Participant

    I have no idea

    #352420
    User
    Participant

    The newsletter has been working perfectly until now. I haven’t changed anything.

    #352421
    User
    Participant

    How does normally work – can you/yours diagnose/fix this??

    #352422
    Stefano
    Keymaster

    Could you check the Help pages? There is the Scheduler specific page and the System page as well.

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