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After many many newsletters regularly sent for my non-profit association client, the Open Rate of the last 2 newsletters showed usual (approx 30% of 2k), while both their Click Rate suddenly shows 0% (certainly wrong as I know dozens undoubtedly opened and clicked).
What could have happened and how to restore the correct stats counts?
Molte grazieHi,
I’d need you to register this email (michael@thenewsletterplugin.com) are a confirmed subscriber of your website, then send a test newsletter to the same address (a copy of the newsletter that didn’t receive any clicks).
Thanks
Hi Michael – just sent you a test copy of the most recent newsletter (this being the 3rd in a row displaying regular 1720 deliveries, realistic approx 400+ open, wrong 0 clicks).
Let me know what you see.
Many thanks.Hello,
sorry for this delay. I checked the links in your email and they looked correct. Clicks tracking usually is very precise, and since opens stats are showing up correctly, I’m not sure what’s wrong here. Are you using an external sending provider or are you sending through your own Wp website ?
Michael
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