Home Forums Newsletter Plugin Support Body encoding changes when nl subject contains umlaut

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  • #303001
    Larsipulami
    Participant

    Hi there. I am experiencing a weird issue and it took me a while to figure out where the origin lies.

    When composing/editing a newsletter, as soon as I have an umlaut (like ä) in the subject line, all the umlauts in the newsletter become wrongly encoded – for example “ü” becomes “ü”.

    System/UA ofc is running with UTF-8.

    Preview of the newsletter in the composer looks fine though, only all mail clients display the wrong encoding behavior.

    What’s going on? 🙂

    Cheers

    #303002
    Stefano
    Keymaster

    Hi, are you using an SMTP plugin? WP SMTP Pro?

    #303003
    Larsipulami
    Participant

    Yes, exactly

    #303007
    Stefano
    Keymaster

    Ok, disable the tracking of that plugin, when enable they, we don’t know why, change the encoding declared messing up the messages.

    #303008
    Larsipulami
    Participant

    What do you mean by disabling tracking of that plugin?

    #303154
    Larsipulami
    Participant

    An answer is very much appreciated, thx.

    #308438
    it
    Participant

    I am having the same issue. I don’t think we’ve changed anything.

    #314958
    Evi
    Participant

    I had the same problem, as soon as I had an umlaut in the subject, the entire email was coded incorrectly (took me 2 hours to figure this out 😀 )

    I was able to solve the problem by switching from wp smtp pro to the free version. Apparently the said tracking of emails (email protocols) is not activated because this is a paid function.

    hope this helps 🙂

Viewing 8 posts - 1 through 8 (of 8 total)
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