Support Ticket

Before submitting a ticket, please check the following tips

Troubles with preferences or list management?
Take your time to read how to setup Newsletter and how to handle lists: knowledge is power!

Read our documentation

Experiencing issues with the delivery?
Delivery issues may be caused by a number of reasons, learn how to troubleshoot them.

Read our documentation

Want to know more about basic setup?
We’ve set up some video tutorials that will guide you through first installation and basic setup.

Watch our videos

Automatic update is unavailable for this plugin error?

Install and activate the Addons manager to enable automatic updates.

Important notes on support

  • Invoices or receipts are automatically sent a few days after purchase date. They will also be available for download in your account page.
  • If emails are not sent at all, please read this page before opening a ticket.

Premium support is only available to customers (login here) but you can use the forums to send general support requests.

Get Priority support with our subscription plans!

Thank you.