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I rearranged autorsponders. Now I have a problem with sendgrid.
I added a new responder….it appeared at the bottom of the list. I moved it up to the top and set it to 0 days. Now it looks like subscribers restarted although I don’t see a setting for that. I never “reenabled” them.
These subscribers have already recieved those two autosponders months ago and I find 1500 rejected emails in my inbox with more to come
(as we exceeded sendgrid limit) From: Post SMTP Email Logs
Code: 401, Message: Unauthorized, Body: {“errors”:[{“message”:”Maximum credits exceeded”,”field”:null,”help”:null}]}
How do I remove those subscribers waiting from the queue without removing the subscribers?
Hello,
first of all, you’re getting that message from Sendgrid because you exceeded your sending quota. You need to buy more credits by subscribing to one of their paid plans. To remove subscribers from an Autoresponder channell, you can use “Reset and restart” option in Autoresponder channel’s settings. Every subscribers will be removed from the whole channell. You cannot do this in a single step of an Autoresponder’s serie.
Michael
Micheal, yes. I understand the Sendgid error because of hundreds of emails going out.
Can you be more specific as to where to find this? I cannot find reset and retart.
The closest I found was restart on subscription which didn’t remove the subscribers.Please elaborate
I resolved by going into the database and doing DELETE FROM
wp_newsletter_autoresponder_stepsWHEREstep= 1 (and then 2)Thanks
Oops. the sql query didn’t resolve, they keep come back to step 1
Can you show me where THIS is? I do NOT see and reset and retart option.
“use “Reset and restart” option in Autoresponder channel’s settings. Every subscribers will be removed from the whole channel. “
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