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Wrong sender name

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  • October 7, 2015 at 3:22 pm #18206
    Sergio Gandrus
    Participant

    in the configuration panel i set the sender name in this way

    but when i received the test email i got this

    why?

    October 8, 2015 at 2:43 pm #18219
    Stefano
    Keymaster

    It’s your mail server probably removing the name. Try without Città, so check if the accented character is creating the problem. Are your blog on a Windows web hosting?

    October 8, 2015 at 2:52 pm #18220
    Sergio Gandrus
    Participant

    Hi Stefano, i’m on linux server and i’m using Amazon SES to deliver emails.
    I tried to cut off Città but with no luck… i always got emails from info

    October 8, 2015 at 4:09 pm #18224
    Stefano
    Keymaster

    Amazon SES as SMTP or with our integration extension (just to know if it is an extension bug). Maybe is an Amazon SES config.

    October 8, 2015 at 4:23 pm #18225
    Sergio Gandrus
    Participant

    With your extension.

    I just take a look into Amazon control panel but i didn’t find anything

    Maybe it’s a bug

    October 8, 2015 at 4:48 pm #18231
    Stefano
    Keymaster

    I ask Roberto. since you’re a customer to have support you should use the ticketing system, it’s quicker to have an answer.

    October 8, 2015 at 4:57 pm #18234
    Sergio Gandrus
    Participant

    Ok. I’ll open a ticket

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