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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #8707
    carles
    Participant

    Hi there,

    After having filled out the form (which is asking for name, last name and email) and having clicked on subscribe I am redirected to a blank white page at /wp-content/plugins/newsletter/do/subscribe.php.

    There is nothing more happening from here.

    I tested the email delivery and both wordpress and newsletter work.

    What could be the cause of this issue?

    Thanks!

    Carles

    #8711
    Stefano
    Keymaster

    Sometimes is due to file permissions… it depends on providers. Does your has a function to restore the file permissions? Or can you send them a ticket about that issue giving them the address of the page:

    /wp-content/plugins/newsletter/do/subscribe.php

    Stefano.

    #8715
    carles
    Participant

    Hello Stefano,

    Thank you for your kind response!

    I installed the Blog on Redhat’s OpenShift platform.

    I just checked the file permissions. I think they are correct:

    drwxr-xr-x.  2 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 4096 Jul  8 01:04 .
    drwxr-xr-x. 13 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 4096 Jul  8 01:04 ..
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 1307 Jul  8 01:04 change.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  462 Jul  8 01:04 confirm.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  393 Jul  8 01:04 profile.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  232 Jul  8 01:04 save.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  521 Jul  8 01:04 subscribe.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001   46 Jul  8 01:04 subscribe-popup.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  926 Jul  8 01:04 subscription.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  898 Jul  8 01:04 subscription-popup.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  523 Jul  8 01:04 unlock.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  416 Jul  8 01:04 unsubscribe.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  359 Jul  8 01:04 unsubscription.php
    -rw-r--r--.  1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001  652 Jul  8 01:04 view.php

    What information can I provide that will help finding the problem?

    Regards,

    Carles

    #8739
    Stefano
    Keymaster

    Hi I cannot find out f the permissions are correct or not, you should ask the provider why that call result in a blank page. They can find the answer if it’s a problem of file permissions.

    Stefano.

    #8742
    carles
    Participant

    Hi Stefano,

    But as the developer you should know which file permissions they should have, don’t you?

    #8743
    Stefano
    Keymaster

    Absolutely not, the file permission, if the problem is there, is related to the server configuration, PHP configuration, Apache configuration.

    Usually inside the error.log you should have the reason if there is an error.

    Stefano.

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