Home › Forums › Newsletter Plugin Support › White empty page for /wp-content/plugins/newsletter/do/subscribe.php
- This topic has 5 replies, 2 voices, and was last updated 10 years, 4 months ago by
Stefano.
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AuthorPosts
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July 9, 2013 at 10:11 am #8707
Anonymous
InactiveHi there,
After having filled out the form (which is asking for name, last name and email) and having clicked on subscribe I am redirected to a blank white page at /wp-content/plugins/newsletter/do/subscribe.php.
There is nothing more happening from here.
I tested the email delivery and both wordpress and newsletter work.
What could be the cause of this issue?
Thanks!
Carles
July 9, 2013 at 9:41 pm #8711Stefano
KeymasterSometimes is due to file permissions… it depends on providers. Does your has a function to restore the file permissions? Or can you send them a ticket about that issue giving them the address of the page:
/wp-content/plugins/newsletter/do/subscribe.php
Stefano.
July 10, 2013 at 5:56 am #8715Anonymous
InactiveHello Stefano,
Thank you for your kind response!
I installed the Blog on Redhat’s OpenShift platform.
I just checked the file permissions. I think they are correct:
drwxr-xr-x. 2 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 4096 Jul 8 01:04 . drwxr-xr-x. 13 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 4096 Jul 8 01:04 .. -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 1307 Jul 8 01:04 change.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 462 Jul 8 01:04 confirm.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 393 Jul 8 01:04 profile.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 232 Jul 8 01:04 save.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 521 Jul 8 01:04 subscribe.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 46 Jul 8 01:04 subscribe-popup.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 926 Jul 8 01:04 subscription.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 898 Jul 8 01:04 subscription-popup.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 523 Jul 8 01:04 unlock.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 416 Jul 8 01:04 unsubscribe.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 359 Jul 8 01:04 unsubscription.php -rw-r--r--. 1 51d3ce33e0b8cd8fa2000001 51d3ce33e0b8cd8fa2000001 652 Jul 8 01:04 view.php
What information can I provide that will help finding the problem?
Regards,
Carles
July 11, 2013 at 10:24 pm #8739Stefano
KeymasterHi I cannot find out f the permissions are correct or not, you should ask the provider why that call result in a blank page. They can find the answer if it’s a problem of file permissions.
Stefano.
July 12, 2013 at 4:43 pm #8742Anonymous
InactiveHi Stefano,
But as the developer you should know which file permissions they should have, don’t you?
July 12, 2013 at 4:49 pm #8743Stefano
KeymasterAbsolutely not, the file permission, if the problem is there, is related to the server configuration, PHP configuration, Apache configuration.
Usually inside the error.log you should have the reason if there is an error.
Stefano.
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