Home Forums Newsletter Plugin Support unsuscription form

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #10809
    davish
    Participant

    I have sent to 5800 users a newsletter, some people wants to cancel the susbscription and de link does not work.

    I cant find information about this issue.

    I have this in the newsletter:

    If you want to cancel susbscription clik here (clik here is linked to {unsubscription_confirm_url} )

    When i send a test mail and clik there i´m linked to

    http://www.midomain.com/web/newsletter/?nm=unsubscribed&nk=2-b20d3dd7d7

    With page not found,

    What im doing bad ?

    #10812
    Stefano
    Keymaster

    Check the subscription steps panel if the newsletter dedicated page URL is correct and existent.

    #10814
    davish
    Participant

    I cant understand this.

    I´ve erased the link in the susbscription form and press the create link button.

    Now in the Newsletter dedicated page have a link : http://www.rodiautosport.net/web/newsletter/

    I dont know what to do now, must i create a htlm page for this or what ?

    #10816
    Stefano
    Keymaster

    Hi, Newsletter created a page for you, but your address is still responding “not found”. do you see that page on the WordPress pages list?

    #10823
    davish
    Participant

    Yes and have only this in content :

    [newsletter]

    #10824
    Stefano
    Keymaster

    But I cannot reach the url. Can you open the page and then send me the address? Do you have some plugin for working in progress site or like?

    #10825
    davish
    Participant

    Maybe theres a problem by other side, when i try to register to de newsletter from the frontend (www.rodiautosport.net) i get this :

    Forbidden
    You don’t have permission to access /web/newsletter/?nm=confirmed&nk=5245-caca12db7b on this server.

    #10827
    Stefano
    Keymaster

    But have a basic authentication active in your site to protect some path or pages?

    #10828
    davish
    Participant

    no, or not set by me………

    do you want to go into my admin page ?

    #10837
    Stefano
    Keymaster

    No, the 403 error I get is usually a protection set via cpanel. Can you ask the provider if you have some of these settings?

    #10849
    davish
    Participant

    Maybe bad chmod configuration in directories or files?

    No Cpanel restrictions are.

    #10856
    Stefano
    Keymaster

    chmod can be a problem, if the permission change does not let apache to execute the pages inside the plugin.

    #10897
    davish
    Participant

    What files must i have into newsletter folder once the plugin has created the folder ?

    I have it empty.

    #10915
    Stefano
    Keymaster

    Hi, please let me start again. The plugin does not create folders, it’s WordPress that creates the plugin folder and expands the package files inside it. So there should no permission problems. But it seems some urls are protected in your site.

    Hence: can we start again from a subscription box which I can test, to try to track down again the problem?

    #10939
    davish
    Participant

    Let me know what do you need to test it .

    I´m not using the plugin due to this problem, i dont know if it always be since i have installed the plugin or its since i have moved to a dedicated server, i have never tested the unsuscription form by myself.

    #10970
    Stefano
    Keymaster

    Hi, you should reinstall the plugin, configure it again checking the subscription steps panel and do a full test. May be during the migration a stale config has been migrated and not updated.

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