Unsubscribe not working

[kmsgli]

Hello, I am having an issue when I test unsubscribe i am being sent to a page on my site that says;
“Subscriber not found”
The email address it is going to is on my list of subscribers. I suspect something is off with the redirect link but am not sure how to trouble shoot this.
Any help is much appreciated, thanks

[Stefano]

Hi, the system is not finding a user with the ID and secret token in the cancellation link. It could be the secret token has been changed because the subscriber is already unsubscribed or in a different status than “confirmed”. Could you check that?

[Author]

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