Home Forums Newsletter Plugin Support Unsubscribe link and url links not working in test email

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  • #10976
    lukesbennett
    Participant

    Hi,

    When I send test emails and click on the unsubscribe link and url links within the email I am getting these messages.

    “Forbidden

    You don’t have permission to access /wp-content/plugins/newsletter/do/unsubscription.php on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.4.9 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at http://www.osbornjensen.com.au Port 80”

    “Forbidden

    You don’t have permission to access /wp-content/plugins/newsletter/statistics/link.php on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.4.9 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at http://www.osbornjensen.com.au Port 80”

    The links have worked fine in previous emails I’ve sent. Can you please help?

    Thanks.

    #10992
    Stefano
    Keymaster

    Ask the provider how you can set the file (unsubscribe.php and link.php) to work. Usually is a file permission problem.

    #12275
    Amy
    Member

    Our links all work in the test email but none of them work in the actual email sent. Can you help?

    #12276
    Stefano
    Keymaster

    Hi, a test email is actually the same as a regular email so the links should work in both situations. Can you send me privately some sample of link not working? What happens when those links are clicked?

Viewing 4 posts - 1 through 4 (of 4 total)
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