Home › Forums › Newsletter Plugin Support › unsubscribe confirmation generates 404 error
- This topic has 6 replies, 2 voices, and was last updated 9 years, 9 months ago by Stefano.
May 31, 2013 at 5:36 pm #8433
I am using version 3.3.0. When someone clicks on the unsubscribe button on the confirmation page “/page.php?nm=unsubscription&nk=15-51840f0085” they receive a 404 (page not found) error and the subscriber is still listed as confirmed in the subscriber list. What’s happening? Thanks for your help, GeorgeZJune 4, 2013 at 11:39 pm #8454
Can you give me the full url?
Stefano.June 5, 2013 at 2:30 am #8456
I see the problem now but I don’t know how to correct it. I originally was developing the blog in this directory (http://gwzdesign.net/MHPC-WP/). Once I had it working correctly I transferred it to the live site http://morganhillphotographyclub.org/.
The Newsletter plugin seems to be concatenating the two addresses as follows:
The unsubscribe page seems to be the only one that is not working. The other pages newsletter generates are working correctly and have the correct url.
This is a great plugin and hope you can help me get it working.
Thanks, GeorgeJune 5, 2013 at 7:02 am #8457
You should verify in WordPress general setting if the urls are the right ones. Then check the urls inside the welcome message (or where the unsubscription link is) to verify if they have still the old format.
Stefano.June 5, 2013 at 6:44 pm #8465
The WordPress URL settings are correct.
I have narrowed down the problem to these two pages generated by the Newsletter PHP.
http://morganhillphotographyclub.org/wp-content/plugins/newsletter/subscription/page.php?nm=profile&nk=35-606f2bc001 [Note: Profile page with “click here” hyperlink]
http://morganhillphotographyclub.org/wp-content/plugins/newsletter/subscription/page.php?nm=unsubscription&nk=35-606f2bc001 [Note: Un-subscription page generated from the Welcome email with “clicking here” hyperlink]
For some reason the newsletter PHP is generating the incorrect URL for the “click here” or “clicking here” hyperlinks on these two pages.
The incorrect hyperlink that these pages are generating is:
<a href="http://gwzdesign.net/MHPC-WP/http://morganhillphotographyclub.org/wp-content/plugins/newsletter/do/unsubscribe.php?nk=35-606f2bc001">click here</a>
The correct hyperlink should be:
<a href="http://morganhillphotographyclub.org/wp-content/plugins/newsletter/do/unsubscribe.php?nk=35-606f2bc001">click here</a>
Clicking on the unsubscribe link in a Newsletter email does not generate the error and all the other pages are working correctly and have the correct hyperlinks.
GeorgeJune 5, 2013 at 8:51 pm #8470
I was able to resolve the problem by correcting the URLs in the Profile Page message and the Cancellation Message. I would not have thought to look there since I did not make any changes to the default settings/messages after installing the plugin. I also upgraded to version 3.3.1 and everything seems to be working fine.
GeorgeJune 8, 2013 at 7:50 pm #8478
Hi, since there are two domains referenced, you probably changed the domain but it was already stored in the original links.
- You must be logged in to reply to this topic.