Home Forums Newsletter Plugin Support Forum Unable to send newsletter – 3.0.5

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #6731
    taita
    Participant

    I’m not sure if I missed something, but I can’t send emails to my subscribers.  ‘Save and Test’  works.  Sending test emails via ‘Diagnostic’ screen works.  When I trigger a newsletter, I see an error in my main.txt file:

    ‘… Blocked by transient newsletter_main_engine set 113 seconds ago…’

    Any idea what this is?

     

    Thank you

    #6732
    taita
    Participant

    Forgot to add:  deactivating and re-activating doesn’t seem to fix the issue either.

    #6733
    Stefano
    Keymaster

    Blocked by transient is not an error, don’t worry. Just check if the email list report your email as sending (xx/yy) and be sure to read about the delivery engine on my newsletter official page.

    You can set the delivery engine speed on main configuration but remeber to respect your provider limits.

    Stefano.

    #6735
    taita
    Participant

    Ok, good to know Stefano.  That’s what’s puzzling.  Initially, it looked like the newsletter was sent (Status was indicating all of them were sent).  Since I didn’t get it (I made sure I was one of the subscribers), I set up a test where I was the only subscriber.  It looks like it didn’t go through.  Where should I look to see the problem?

    #6736
    Stefano
    Keymaster

    But are you sure the email is not in your spam folder? And did the sender email on main configuration is the same as your email as subscriber?

    Stefano.

    #6737
    taita
    Participant

    Thank you for reminding me.  I’m sure the email is not in the spam folder.  The test email didn’t send at all (showing ‘sent(0/1)’. The email is correct.  I can ‘save and test’ to the same email successfully.

    #6741
    taita
    Participant

    Ok, I may have resolved this one.  It looks like there was a couple of issues with the cron.  The provider ran a script to fix the file permissions to allow the cron to work.  This allowed the emails to go out (yaay!).  However, I was still getting file permission notifications from the cron.

    On a larger issue, it looks like there may be an issue with the ‘wget’ command.  Since I’m on shared hosting, the ‘wget’ command is not supported.  Unfortunately, the provider was unable to provide guidance on what alternative would be supported.

    #6742
    Stefano
    Keymaster

    Read this page for an alternative way to call the cron of WordPress.

    https://www.thenewsletterplugin.com/plugins/newsletter/newsletter-delivery-engine

    Stefano.

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