Home Forums Newsletter Plugin Support Tracking Links and opened emails

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  • #7448
    MKJ
    Participant

    Hallo,

    I’m not quite sure that I understand the “Tracking links” option.  According to the documenation tracking opened emails is on by default while tracking links ca be activated in the configuration. I sent the first newsletter with “Tracking links” enabled and everything was fine. For the second newsletter I disabled “Tracking links”.  According to the statistics module “Emails open” is 0.

    So, do I have to enable this option for tracking opened emails?

    Thanks in advance!

     

    Mike

    #7480
    Stefano
    Keymaster

    Yes, tracking must be enabled to track even the email opening.

    Stefano.

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