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The plugin send only 50% of emails – see image

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  • February 2, 2015 at 11:49 am #14983
    eyal7773
    Participant

    I use this wonderfull plugin a lot.
    But after the last update , something very wierd happend.
    Please see IMAGE : https://drive.google.com/file/d/0Bz-NKLD2GSTndnh1OEJJTFJTdUE/view?usp=sharing

    The plugin report that 546 sent,
    SendGrid report only 270 sent.

    I tried to send it again – and Sendgrid report only 130 send (the plugin report 546 sent)

    Please HELP

    Thanks
    Eyal

    February 2, 2015 at 4:08 pm #14988
    Stefano
    Keymaster

    Hi, what is your limit of emails per hour in send grid? Maybe it is dropping your emails? And which is the speed you set on Newsletter main configuration?

    Stefano.

    February 2, 2015 at 6:17 pm #14989
    eyal7773
    Participant

    Hi
    Thanks for your fast reply.
    My limit in send grid is 1000 per day. (But, I will check with them.)

    the speed of the plugin set to 5000 per hour.

    February 2, 2015 at 9:18 pm #14990
    Stefano
    Keymaster

    So probably they’re dropping your email. They have even a hourly limit, with 5000 per hour set in the plugin almost surely you’re going over the limits. Check the requests on sendgrid other than the delivered. Do the two match?

    February 3, 2015 at 7:22 am #14994
    eyal7773
    Participant

    NO.
    I call to the customer service.
    We check it again and again, they said that I don’t have hourly limit,
    And I have a very big credit to use.

    So the only thing is the plugin.
    As I wrote before, I used the plugin for many times. and everything work fine. but after the last update – this issue happed.

    Can you check in your side please ?

    February 3, 2015 at 7:33 am #14995
    eyal7773
    Participant

    maybee this issue is the reason : see image https://drive.google.com/file/d/0Bz-NKLD2GSTnLTk4Mk16RzVRNUk/view?usp=sharing

    in the “Diagnostic” part of the plugin I found that the number of 371 in : “Scheduler execution interval mean”
    (I read the explain , but I realy didn’t understand how it is contacted to it)

    February 3, 2015 at 7:42 am #14996
    Stefano
    Keymaster

    Hi, that value marked as KO means only that the internal wp scheduler is not triggered every 300 seconds, so the plugin sends out email slowly but it’s not a problem. So, to find out the problem, on diagnostic panel set the log level to debug. Eventually look at wp-content/logs/newsletter and send me at stefano@thenewsletterplugin.com all the log files you can find.

    Which plan are you using with sendgrid?

    Thank you, Stefano.

    February 3, 2015 at 7:44 am #14997
    Stefano
    Keymaster

    About last update of the plugin, nothing of the delivery engine has been changed, this is why I don’t understand why something started to go wrong on your installation.

    Stefano.

    February 3, 2015 at 7:52 am #14999
    eyal7773
    Participant

    ok. I will do it.
    THANK YOU VERY MUCH for your attention.
    (I am in the “lite” plan of SendGrid, I will try also to reduce the plugin to less emails per hour and I will update this theard)

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