The plugin send only 50% of emails – see image

[eyal7773]

I use this wonderfull plugin a lot.
But after the last update , something very wierd happend.
Please see IMAGE : https://drive.google.com/file/d/0Bz-NKLD2GSTndnh1OEJJTFJTdUE/view?usp=sharing

The plugin report that 546 sent,
SendGrid report only 270 sent.

I tried to send it again – and Sendgrid report only 130 send (the plugin report 546 sent)

Please HELP

Thanks
Eyal

[Stefano]

Hi, what is your limit of emails per hour in send grid? Maybe it is dropping your emails? And which is the speed you set on Newsletter main configuration?

Stefano.

[eyal7773]

Hi
Thanks for your fast reply.
My limit in send grid is 1000 per day. (But, I will check with them.)

the speed of the plugin set to 5000 per hour.

[Stefano]

So probably they’re dropping your email. They have even a hourly limit, with 5000 per hour set in the plugin almost surely you’re going over the limits. Check the requests on sendgrid other than the delivered. Do the two match?

[eyal7773]

NO.
I call to the customer service.
We check it again and again, they said that I don’t have hourly limit,
And I have a very big credit to use.

So the only thing is the plugin.
As I wrote before, I used the plugin for many times. and everything work fine. but after the last update – this issue happed.

Can you check in your side please ?

[eyal7773]

maybee this issue is the reason : see image https://drive.google.com/file/d/0Bz-NKLD2GSTnLTk4Mk16RzVRNUk/view?usp=sharing

in the “Diagnostic” part of the plugin I found that the number of 371 in : “Scheduler execution interval mean”
(I read the explain , but I realy didn’t understand how it is contacted to it)

[Stefano]

Hi, that value marked as KO means only that the internal wp scheduler is not triggered every 300 seconds, so the plugin sends out email slowly but it’s not a problem. So, to find out the problem, on diagnostic panel set the log level to debug. Eventually look at wp-content/logs/newsletter and send me at stefano@thenewsletterplugin.com all the log files you can find.

Which plan are you using with sendgrid?

Thank you, Stefano.

[Stefano]

About last update of the plugin, nothing of the delivery engine has been changed, this is why I don’t understand why something started to go wrong on your installation.

Stefano.

[eyal7773]

ok. I will do it.
THANK YOU VERY MUCH for your attention.
(I am in the “lite” plan of SendGrid, I will try also to reduce the plugin to less emails per hour and I will update this theard)

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