Home Forums Newsletter Plugin Support The email of a subscriber changed

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  • #9074
    vchowca
    Participant

    Hi there,

    I have two problems with the Newsletters plugin.

    1. I use my own email account as the test subscriber. I have never unsubscribed it, but I found that it automatically unsubscribes by itself from time to time. Is that normal?

    2. As I created this test subscriber when I installed the plugin, it has the first ID number 1. (And now I have many more) Today, I found that the ID: 1 has changed to a different (unknown) email account and again, it has been unsubscribed.

    3. Given these two problems, is it possible that my website has been hacked?

    Thanks
    Vincent

    #9084
    Stefano
    Keymaster

    The automatic unsubscription is possible if the unsubscription link is called by automated systems, like an antivirus. I’m working on changing that with a more secure system (it’s a common problem BTW).

    The id change is not possible. About the hacking I really don’t know, and there is no reason to change only few data in a database table…

    Try to change the token of the use id number 1.

    #11113
    johnnywhitethethird
    Participant

    Hello,

    I am having this exact same issue with Newsletter. I’m not sure I understand what is causing it.

    Does anyone have any advice on how to fix it?

    Thank you!!

    J

    #11190
    Stefano
    Keymaster

    Very strange… I really don’t know. The email change should not be possible… are you sure the problem is exactly the same? Do you have plugin which integrate or extend the Newsletter one?

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