Home Forums Newsletter Plugin Support Test email not working

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #9305
    Anonymous
    Inactive

    Hi.
    My server went down after they have changed the rules and i was sending more then the allowded emails.
    I have solved the problem, but after that the newsletter plugin is not working correctly anymore.

    Smtp test arrives but testing e-mails not. When i send the newsletter it arrives just to some subscribers.

    I have set the cronjob and everything seems to be worksing correctly.

    Any idea of what may cause this problem?

    #9306
    Stefano
    Keymaster

    SMTP test works but if the SMTP configuration is not set as active, it won’t be used. Is it active?
    Anyway the provider may have added some rules to your account, limiting the number of email: have you asked them about after the down?

    #9307
    Anonymous
    Inactive

    Hi. configuration is set as active. Emails test are not working at all, with or without smtp.

    The problem was the limit of email. They changed the rules and i didn’t noticed. But now the configuration is set according with their rules and the server is not blocking anymore.

    🙁

    #9311
    Anonymous
    Inactive

    Server says is not blocking but the test email don’t arrive and when sending the newsletter there is a lot of subscribers not receiving!

    #9312
    Stefano
    Keymaster

    Hi, IF before everything was working well and now it’s not working, it means something has been changed on the server. Did you modified something in the plugin? Some configuration?

    When a test says “success” but the email didn’t arrive (neither in spam folder nor in other folders – for example the social folder of gmail) it means the SMTP server is dropping or queuing them.

    You should really ask the provider to check that.

    #9313
    Anonymous
    Inactive

    Thank you very much.

    I just mailed the server again.
    But what i thinks is very strange, is the fact that is sending the smtp test but not test emails.

    🙁

    #9315
    Stefano
    Keymaster

    Ok, and what about if you send a test from the diagnostic panel? Or if you compose a simple newsletter (use the blank theme) and send it as test?

    #9316
    Anonymous
    Inactive

    Hi, thank you!

    I have try from the diagnostic. Direct WordPress email is sending using the newsletter, both text and html and mixed.
    I just try the blank theme now and just one test subscriber receive it. Then i just send with an other template and no one receive it.

    I just send an e-mail to the server with your suggestion and they asked me for the email header to see if the message was dropped. Waiting for an answer! 🙁

    #9319
    Stefano
    Keymaster

    Templates contain images. Try a template wit images and remove them. Then after that test, if it fail, remove the tracking on the same newsletter and send the test again.

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