Home Forums Newsletter Plugin Support test are working but no real delivery

  • This topic has 6 replies, 5 voices, and was last updated 6 years ago by nbk.
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  • #24501
    tezzt10
    Participant

    hello

    i’m trying to send emails but it’s frozen on sending and nothing changes it’s zero of 1000 and i’ve already tested it using the test message with postman and mail bank and the newsletter plugin itself too and still the same issue and i also created an empty message with the title test and also the same thing stuck with sending but it’s zero so could you please help to fix this isssue please

    P.S i’m using sendgrid

    waiting for your respond

    #24502
    tezzt10
    Participant

    sorry just a correction the test messages works well

    #24531
    Stefano
    Keymaster

    You probably have the cron system of wordpress not working. Try to call http://yourdomain.com/wp-cron.php. You should have back a blank page and the count of sent email should start to raise.

    If this s the case, you need to trigger the cron externally. You should have even a notice inside the newsletter admin panel about the cron not working.

    You can find more here: https://www.thenewsletterplugin.com/plugins/newsletter/newsletter-delivery-engine.

    Stefano.

    #24602
    tezzt10
    Participant

    i did exactly what you said and i created new newsletters with the same issue and i did the cron call many many times and still the same issue it’s zero so could you please tell me another thing that can fix this issue please ?

    waiting for your respond

    #24618
    chrlin123
    Participant

    hi,

    i have exactly the same problem with my newsletter plugin.
    Are there any solutions?!

    looking forward to your answers.
    best regards

    #24682
    stappjno
    Participant

    Hi,

    We have the same issue here. Cronjob is working correctly and test mails are being sent. But Confirmation-Mails and welcome-messages dont get to my inbox too.

    best regards

    #24755
    nbk
    Participant

    The same issue. The test emails are sent, but the newsletter sending is not working. I run the wp-cron.php manually many times but it does not solve the problem.
    As I read this is common problem and the plugin is absolutely unusable now so please handle this on high priority.

    Here is the diagnostic information (Scheduler execution interval is so strange):

    WordPress Cron System ENABLED. (it’s ok)
    WordPress schedules newsletter – 300 s
    newsletter_weekly – 604800 s
    hourly – 3600 s
    twicedaily – 43200 s
    daily – 86400 s
    Delivery Engine It seems the cron system is not working. Reload the page to see if this message change. Trigger now
    If inactive or always in “running now” status your blog has a problem: read more here.

    Collected samples 300
    Samples are collected in a maximum number of 300

    Scheduler execution interval mean 3738 seconds (KO)
    Should be less than 300 seconds. Read more.

    • This reply was modified 6 years ago by nbk.
    • This reply was modified 6 years ago by nbk.
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