Home Forums Newsletter Plugin Support test all ok, newsletter not being sent

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #7420
    Anonymous
    Inactive

    ciao Stefano,

    grats for the great newsletter free wp plugin. Everything looks fine and i run test for email and smpt server and they work fine.

    But when it comes to send out newsletter they are just being sent in a queue but not going out actually. I’ve also set cron job on hostgator but despite them running no newsletter is being delivered (all stats are to 0)

    Thanks for having a look. my website is http://www.dnnews.it

    #7421
    Anonymous
    Inactive

    further info: i’ve noticed that despite having some confirmed subscriber when i read in the newsletter last field to “how many people” will receive the newsletter it shows “0” zero.

    On the other hand, when setting one of the subscriber as a “test” email and try to send a newsletter test it works fine. So it must be something related to “subscribers” than to mail server.

    #7429
    Stefano
    Keymaster

    Check the sex filter: due to a bug it may be active on “not specified”.

    Stefano.

    #7435
    Anonymous
    Inactive

    Thanks a lot Stefano! Unchecking all the “genre” checkboxes now it works fine and i see the correct number of subscriber which are getting the newsletter.

    Howeer, after having set the time for the newsletter for sending it out, it is not being delivered (tried few times also with different service, sendgrind, wp).

    All test are working fine… only actual newsletter does not “go” out to subscribers:(

    #7449
    Anonymous
    Inactive

    checked the wp-config no wp_cron present, everything seems working fine, tests are all ok both with wp and sendgrid, it is just the newsletter is not “going out” 🙁 thanks in advance for any help Stefano

    Ciao

    #7467
    Marjolein
    Participant

    I’m experiencing the exact same problem on a clients website 🙁

    The plugin worked excellent untill the recent update. I tested it at the time of the update and the test emails came through so didn’t think much more of it.

    Now the client wants a newsletter sent and it doesnt do anything. Just sits with: sending 0 of 734 while it should have been sent over an hour ago.

    I really dont want to give up on this excellent plugin but the newsletter needs to be sent so I’m getting a bit desperate by now 🙁

    Please Stefano, help us out.

    #7468
    Stefano
    Keymaster

    Hi,

    what is reporting the “engine next run” on top of administrative panels?

    Stefano.

    #7469
    Marjolein
    Participant

    Trying to find the info your requesting 🙂

    #7470
    Marjolein
    Participant

    Semaphores

    Name
    Active since

    Newsletter delivery
    Not set

    Crons

    Function
    Runs in (seconds)

    WordPress Cron System
    ENABLED. (it’s ok)

    Delivery Engine
    next run on 7 seconds

    Feed by Mail
    Not active

    Follow Up
    Not active

    #7471
    Marjolein
    Participant

    Checked the log file main and found this:

    18-03-2013 10:39:45 – ERROR – Blocked by transient newsletter_main_engine set 122 seconds ago

     

    The date and time indicate this could be the issue…. just don’t know what it means :S

    #7472
    Marjolein
    Participant

    System parameters

    Parameter
    Value

    Database Wait Timeout
    28800 (seconds)

    PHP Execution Time
    30 (seconds)

    PHP Memory Limit
    256M

    WordPress Memory limit
    40M

    Absolute path
    /home/teatime/domains/teatime.nl/public_html/

    Tables Prefix
    wp_

    Database Charset and Collate
    utf8

    Hook “phpmailer_init”
    Obsolete.
    No actions attached

    File permissions
    OK

    #7473
    Marjolein
    Participant

    Good news Stefano!!

    It’s a bit strange seeing I set the time to send at 10:00 am and it is now 13:15 pm but the first 8 have just been sent!!

    Now I’m just hoping the rest of the 734 will soon follow.

    Weird that it took over 3 hours tho.

    But thanks for responding!

    #7474
    Stefano
    Keymaster

    You need to trigger the delivery engine, see on Newsletter official page the instructions.

    Stefano.

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