Home Forums Newsletter Plugin Support suscribers list don´t register new suscribers

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  • #11875
    cyntiacarol
    Participant

    I have started a campaign on facebook to gain suscriptors. On facebook “results of your campaign” I have at least 40 new suscriptors each day, but in my NEWSLETTER SUSCRIPTORS I just have five or six new suscriptors each day.

    I have checked the facebook pixel (landing page) inserted in my facebook campaign and it is correct. So I think the number of suscriptors informed by facebook is real but there is a problem with suscrption list, it is not tacking all suscriptions.

    Thank you for your time! I will be waiting for your opinion!

    #11876
    Stefano
    Keymaster

    Hi, if the page with the pixel is for some reason loaded by a user (not subscribing) it could trigger (wrongly) facebook.

    But have you checked if there are unconfirmed subscribers? Usually the stats reports only subscribed used which confirmed the subscription.

    Bye, Stefano.
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