Home Forums Newsletter Plugin Support Subscription field not been recorded

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  • #24666
    Alain Aubry
    Participant

    Hi

    After a long period in development, I moved my site from casa-indigo.casa-indigo.net to its home at casa-indigo.com
    Now I have a problem with the Subscription process, that I have not been able to sort it out.

    All fields in the Subscription tab, General, Subscription, Confirmation, Welcome and Profile are not been saved and stored.
    When I filed in, the say data was saved, then I come back and they are empty again…
    I have tried to create a Newsletter page using the button, it is the same.

    Diagnostics reports everything is Ok and is capable of sending test emails.
    Before I was using {subscription_form_1} and was running perfect.

    People is trying to subscribe via the widget, but they did not get the confirmation email.

    Thanks
    Alain Aubry

    #24667
    Stefano
    Keymaster

    Those options are save as standard wordpress options. Are you able to check the content of a database table? Check the wp_options table for the option_name “newsletter”. What’s reported? Eventually backup and delete it.

    #24686
    Alain Aubry
    Participant

    nothing to report yet…

    • This reply was modified 6 years, 3 months ago by Alain Aubry.
    • This reply was modified 6 years, 3 months ago by Alain Aubry.
    #24689
    Alain Aubry
    Participant

    delete what?
    the plugin and reinstall?
    just the wp_option lines with ‘newsletter’?

    #24690
    Alain Aubry
    Participant

    there are 26 lines in all

    #24692
    Alain Aubry
    Participant

    after the row labeled: newsletter_main_version
    I have a row with empty name,
    and then a row: newsletter_profile

    #24695
    Alain Aubry
    Participant

    Ok, working!
    Only after a long copy-paste!

    Thanks!

Viewing 7 posts - 1 through 7 (of 7 total)
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