Subscription field not been recorded

[Alain Aubry]

Hi

After a long period in development, I moved my site from casa-indigo.casa-indigo.net to its home at casa-indigo.com
Now I have a problem with the Subscription process, that I have not been able to sort it out.

All fields in the Subscription tab, General, Subscription, Confirmation, Welcome and Profile are not been saved and stored.
When I filed in, the say data was saved, then I come back and they are empty again…
I have tried to create a Newsletter page using the button, it is the same.

Diagnostics reports everything is Ok and is capable of sending test emails.
Before I was using {subscription_form_1} and was running perfect.

People is trying to subscribe via the widget, but they did not get the confirmation email.

Thanks
Alain Aubry

[Stefano]

Those options are save as standard wordpress options. Are you able to check the content of a database table? Check the wp_options table for the option_name “newsletter”. What’s reported? Eventually backup and delete it.

[Alain Aubry]

nothing to report yet…

• This reply was modified 6 years, 7 months ago by Alain Aubry.
• This reply was modified 6 years, 7 months ago by Alain Aubry.

[Alain Aubry]

delete what?
the plugin and reinstall?
just the wp_option lines with ‘newsletter’?

[Alain Aubry]

there are 26 lines in all

[Alain Aubry]

after the row labeled: newsletter_main_version
I have a row with empty name,
and then a row: newsletter_profile

[Alain Aubry]

Ok, working!
Only after a long copy-paste!

Thanks!

[Author]

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