Home Forums Newsletter Plugin Support Strange Characters in CSV Export

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #12192
    Anonymous
    Inactive

    Hello all! I did some initial research on this issue and couldn’t find anything, so I thought I would post here. I am currently helping a client (www.russianbluediamonds.com) export their email contacts through this plugin so we can import them over to Infusionsoft. We are running on version 4.0 of WordPress.

    When I try to export the csv I get some really strange characters upon opening up the file. I had initially opened in excel and thought it might have just been some sort of character conversion issue with the program. So I redownloaded it and opened it in a text editor but the same characters were still there.

    Below is a link to a screen shot of what I’m talking about. It has the file so scrambled that it makes importing it to another platform near impossible.

    Excell-
    http://bathauscouture.com/export1.png

    Text Editor-
    http://bathauscouture.com/export2.png

    Has anyone seen this before and knows of a work around or what the issue might be? There’s nearly 1700 addresses here so I would hate to extract by hand (though I suppose I will if I have to).

    Anyways, I hope I provided enough info on the issue. Would love some feedback- thank you so much in advanced!

    #12199
    Stefano
    Keymaster

    Hi I don’t see strange characters in the CSV, it seems correct. On excel, which most of the times opens a CSV in the wrong way, use the tool “text-to columns” from the data menu.

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.
×