Home › Forums › Newsletter Plugin Support › Statistics not working
- This topic has 29 replies, 9 voices, and was last updated 1 year, 1 month ago by
gloria.carrillo.
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AuthorPosts
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April 16, 2013 at 10:31 am #7863
cardioservice
ParticipantHello,
When opening the statistics page after I’ve send a newsletter it shows the number of emails sent (correctly) but all other numbers remain 0.
April 16, 2013 at 11:42 am #7864Stefano
KeymasterHi, are you using the reports module or the basic statistics? Send a mail to yourself with a link inside (create a newsletter and send only a test). The click the link into the email you receive and see if it is correctly redirect to the original page.
Stefano.
April 17, 2013 at 3:05 pm #7871Anonymous
InactiveHello, I have the same issue. I send 2 newsletters but there are no stats on the emails opened. I use the basic report.
I did what you ask and the link redirect correctly on the original page.
Thank you for your help
Regards
April 17, 2013 at 10:41 pm #7877Stefano
KeymasterHi this is very strange. Can you send me a copy of your email where there is the tracking link?
Stefano.
April 18, 2013 at 11:19 am #7886Anonymous
InactiveAfter further investigation, I didn’t set to “yes” the “Track message links?” option in the “who will recieve it” panel. I think the label “Track message links?” is a little incomplete, in my opinion it would be better to change it to “Activate statistics module” or something like that because I first thought this option will only track the links inside my email and not the openning of the email as well.
Thank you for your help !
April 19, 2013 at 9:29 pm #7906Stefano
KeymasterYou’re right, the label is misleading.
Yes, you need to track the link to track even the opening.
September 15, 2013 at 9:23 pm #9229boceans
ParticipantHi Stefano,
Experienced the same now, so agree, very confusing. Would like to suggest to
– Use the actual Settings page of the extension and have it resemble the “Who will receive it” tab for the extension where you have a generic set of functions allowing you to select Tracking on/off, tracking details including Sex, Status, Country, and more etc. This would apply for all new created Newsletters.
– Keep the individual newsletter tracking options under “Who will receive it”, that overrides the generic setting above, if changed. Any changes to this would apply regardless the Generic Settings page.
OR, if you want to keep the current individual newsletter setup,
– On the Newsletter List page, extend the number of columns to reflect more details about the newsletter including Tracking (Yes/No) (first check if Report plugin is installed and based on that extend the column view)
…
ThanksSeptember 15, 2013 at 10:10 pm #9230Stefano
KeymasterHi, I think the whole tracking system has been misunderstand.
First, enable tracking on a newsletter means to indicate to Newsletter to rewrite the link and insert special content (an image) on sent message to *try* to discover who open or click on a link.
Se, preference and other setting has nothing to do with tracking: that setting are used to select a subset of subscribers, for example only women or only men. Of course this work only if your database has subscriber profiles with those values (for example if you activated the gender selection on your subscription form).
Who will receive it is not who received it: it’s a set of options to determine the set of subscribers to target.
More, tracking is embedded in newsletter by default, there is not extensions which change the way the tracking works. The report extension only get the data a show it in a readable way.
September 15, 2013 at 10:52 pm #9232boceans
ParticipantHm, now I am confused.
I’ve sent out a newsletter without setting “Track clicks and opening?” to Yes and my stats are showing all zeros for Reads, Clicks etc even tough all Subscribers have been emailed (confirmed by the plugin – Total Emails Sent) and many already opened and clicked on links.
I’ve created a new newsletter and changed the “Track clicks and opening” to Yes and tested opening and clicking the emails as a subscriber. Now the Statistics reflects all the data.
Before installing the extension, the basic stats was working fine showing amount of opened emails.
Reports extension 1.0.5
Newsletter 3.2.9
WP 3.4.2Thanks
September 19, 2013 at 9:45 am #9256sprechecke
ParticipantHi Stefano,
I guess the last update brought some unwanted changes. The statistics (Total Send / Email Open) always worked like a charm, but not for my very last newsletter – although I simply copied (!) the one from before, made some changes and resent it again. This time: No statistic data – obviously because (strangly) now the “Track message links” wasn’t set to “Yes” anymore.
A bug or my fault?Best wishes, Martin
September 19, 2013 at 2:01 pm #9261Stefano
KeymasterUhm, I think the copy has a bug and does not copy the “tracking” option. I’ll check it.
September 22, 2013 at 2:01 pm #9290Stefano
KeymasterI confirm, the newsletter copy function was not complete. It was missing to copy the “tracking” value and even the “visual editor” value. Now it’s fixed.
October 7, 2013 at 8:38 am #9445zibaonline
ParticipantHi Stefano,
I think I have another bug: the link tracking is only picking up the first link. The other links in my email do not show tracking code and do not get tracked if clicked.
Are you able to confirm if this is a bug or something I’m doing wrong?
Cheers
Cam
October 7, 2013 at 6:32 pm #9446Stefano
KeymasterThis is strange, every link in your email should be rewritten (you can see it looking at the links’ format) and the tracking should store every click.
What did you see in your reports?
October 7, 2013 at 10:17 pm #9447zibaonline
ParticipantThe reports worked for the link that was tracked but not the others.
Here’s the HTML of the email once sent:
<html><body> <p>Hi there,</p> <p>Are you aware of <a href="http://www.printquote.co.nz/wp-content/plugins/newsletter/statistics/link.php?r=NzsxNDM4O2h0dHA6Ly93d3cucHJpbnRxdW90ZS5jby5uei87">http://www.PrintQuote.co.nz</a>? It's a new free service<br> that's been designed to slash the cost of printing for Accommodation<br> businesses. </p> <p>Our unique online portal lets over 40 New Zealand printers compete for your<br> printing jobs, saving you time and getting you the best price in the process.</p> <p>Simply ask our printers to <a href="http://www.printquote.co.nz/post-new/?b=1">beat your existing quote</a> or <a href="http://www.printquote.co.nz/post-new/">compete for your next job</a>.</p> <p>Save money for your Accommodation business today. We look<br> forward to having ABC Agency on board! <p>If you have any questions, please don’t hesitate to contact either Rick or Cam<br> on info@printquote.co.nz. <p>Regards, <p>Cam Hawkins & Rick Threlfo<br> Email: info@printquote.co.nz<br> http://www.PrintQuote.co.nz <p><br> <p> </p> <img src="http://www.printquote.co.nz/wp-content/plugins/newsletter/statistics/open.php?r=NzsxNDM4"/></body></html>
May 6, 2014 at 11:23 am #11046chtrede
ParticipantHi there,
I am using this thread rather than opening a new one.
With me the Statistics are even more confusing, as it says that – although I sent a Newsletter to 1 address – 0 are sent, however 1 was opened. How that?
Cheers
ChristianP.S. Using newest version of component and WP.
May 6, 2014 at 11:43 am #11047Stefano
KeymasterDid you aborted the newsletter, or it is in “sent” status?
May 6, 2014 at 11:45 am #11048chtrede
ParticipantSent!
May 6, 2014 at 12:02 pm #11049Stefano
KeymasterUhm, and the “sent” status is reporting (1/1) or other numbers?
May 6, 2014 at 12:04 pm #11050chtrede
ParticipantIn the Statistics overview it says “sent” next to that specific Newsletter. In the detaled Statistics for that Newsletter it says
Field Value
Total sent 0
Email open 1Cheers
ChristianMay 6, 2014 at 12:15 pm #11051Stefano
KeymasterHi, no I meant in the newsletter list which are the number reported near the “sent” status. sorry I explained it badly.
May 6, 2014 at 1:17 pm #11052chtrede
ParticipantId Subject Type Status
1 {date} Namibia-Nachrichten des Tages – Hitradio Namibia message sentId Subject Status Progress* Date
1 {date} Namibia-Nachrichten des Tages – Hitradio Namibia sent 2014-05-06May 6, 2014 at 1:20 pm #11053chtrede
ParticipantMessages sent 0 of 1
at “Edit Newsletter”May 6, 2014 at 9:25 pm #11057Stefano
KeymasterOk, there is something I cannot understand. Can you send me a screenshot of the newsletter list?
July 28, 2014 at 7:59 am #11466Anonymous
InactiveHi, Stefano:
Same problem here.Can you help up out!
Here are the screeshots. For your reference.
July 28, 2014 at 11:32 am #11467Stefano
KeymasterThe screenshot are not visibile, can you add them again?
July 28, 2014 at 11:50 am #11468Anonymous
InactiveSorry, I also include the links in case you don’t get the photos. Thanks!
July 28, 2014 at 11:56 am #11469Stefano
KeymasterVery strange to have a total sent of zero. I don’t know while it’s happening, are the email actually really sent?
July 28, 2014 at 12:01 pm #11470Anonymous
InactiveYes. I sent the email to myself and it seemed ok. I will send newsletter again this week. Maybe I can check what’s happening during the process. Will let you know then.
October 19, 2022 at 5:49 pm #290450gloria.carrillo
ParticipantHi, I’ve just set up this plugin and I’ve realized that it is not tracking the openings and clicks. What should I do? Thanks in advance.
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