spam delivery

[tmeulman]

Hi,
The newlsetter system works fine and flawless, great!
I have one problem though: most mails to subscribers end up in their spam maps. Is there a way to avoid this?
Ton Meulman

[Stefano]

Hi, use the diagnostic panel and send to satollo@gmail.com a test email. I’ll check the server to see if it is black listed.

Stefano.

[Stefano]

Hi, the server of your provider which is sending the email is black listed, that can be a problem:

http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a188.93.144.161&run=toolpage

I suggest to contact your provider so it can ask those list to remove their ip.

To make a different test, signup for free to mandrillapp.com and use their SMTP parameter on Newsletter main configuration panel to see if the situation changes. Or ask the provider to give you an SMTP service to send email (most time when you get a webspace they give you even a mail service).

Stefano.

[Alejandro Jose]

Hi, I’m having the same problem on one site I work for: mamaconectada.com
I set up the plugin yesterday and all the test emails end in gmail and hotmail spam folder.
Is there any way to prevent it?

Thanks,
Alex.

[Stefano]

The only way is to ask the provider to check its mail servers to see if they are in a black list.

[CarolinaEpicurean]

Hi Stefano,

Newsletters and email feeds were fine, but have suddenly started landing in many people’s Spam Folder.

Can you help me figure this out?

Thanks, Laura

[Stefano]

Can be a problem of you mail server, you should ask the provider if the mail server has been added to a black list.

Can be due to some people marking your messages as spam as well. Do you use the double check in for newsletter signup?

[CarolinaEpicurean]

Thanks for getting back to me, Stefano.

I’m using the “Double Opt In” method, but did import my subscribers from Feedburner via CSV. They were all people that had confirmed subscriptions.

To be sure I understand what you mean by mail server and provider – the mail server would be Gmail and my provider is HostGator. If that’s correct, I can’t imagine HostGator black listing Gmail?

I will check with HostGator, just in case.

Any other setting I can adjust to help prevent my Newsletters and Feed by Email going to Spam?

[Stefano]

Hi, no, Newsletter sends email using hostgator (if you didn’t configured an alternative smtp), so the mail server is the one of hostgator and it can be black listed.

Another problem: have you asked to the feedburner subscribers a reconfirmation? If some of them saw an unexpected email not from feedburner, may be thay marked it as spam.

[CarolinaEpicurean]

Good idea asking for reconfirmation, Stefano. I’ll do that as well as talking to HostGator and get back to you if I can’t resolve the issue.

Thanks,
Laura

[carapinha]

Hi,

I’ve had a similar problem. My test e-mails all appear in the spam folder. I have no subscribers besides myself and that’s the only email I’m testing at the moment. I check on MXtoolboxed and my domain is blacklisted (!?), so I’m working with them to have that checked out. In the interim, I created a Mandrill account and changed all the smtp details. Unfortunately this has not helped and my test emails continue to appear in the spam folder. Any suggestions how I can prevent my test emails appearing in the spam folder?

Many thanks,
Joe

[CarolinaEpicurean]

My issue was fixed by changing the email address the newsletter was coming from to look more official and less like spam to the spam filters.

From thecarolinaepicurean@gmail.com to laura@carolinaepicurean.com

[carapinha]

Thanks! I tried and your suggestion helped. Some e-mails still go to the spam folder though but not as many as before. I’ll keep looking around for other solutions but I’m hoping Stefano will weigh in with some thoughts.

[CarolinaEpicurean]

Glad to hear, carapinha. I did some reading on spam filters looking for a variety of things, including trigger words, email address.

Hope you get your issue 100% straitened out.

[Author]

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