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SMTP -> ERROR:

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  • May 30, 2013 at 2:24 pm #8408
    solomax
    Participant

    Hi I get this error since I updated.
    I never used external SMTP.
    Now I get :
    SMTP -> ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: node name or service name not known (0)
    <br />The following From address failed: newsletter@a2ent.com

    and when I use external SMTP I get the following error:
    SMTP -> ERROR: Failed to connect to server:

    Please help me solve this.
    Thank you
    Fabian Dech

    May 30, 2013 at 2:33 pm #8409
    solomax
    Participant

    Subscribing emails all work and confirmation works.
    Only sending the newsletter doesn’t

    May 30, 2013 at 10:19 pm #8415
    Stefano
    Keymaster

    Each email is sent with the same module, so that fail to connect to the server is very strange. You said you didn’t changed the SMTP setting? But where did you find that error?

    Maybe it’s your PHP installation configured tyo use and external SMTP (are you on Windows hosting space?).

    Stefano.

    May 31, 2013 at 12:04 am #8424
    solomax
    Participant

    Hi Stefano,

    thanks for your reply. check the link with a screenshot

    http://www.a2ent.com/wp-content/uploads/2013/05/Screen-shot-2013-05-31-at-12.02.51-AM.png

    May 31, 2013 at 12:06 am #8425
    solomax
    Participant

    It’s hosted on STRATO and it is not Windows, rather linux

    June 4, 2013 at 11:41 pm #8455
    Stefano
    Keymaster

    Just a moment, now I gave a second look. If you test the SMTP setting without set an SMTP it gives an error. That test is significative only if you add an SMTP server name and account credentials.

    Stefano.

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