Home Forums Newsletter Plugin Support SendGrid configuration is not working

Viewing 16 posts - 1 through 16 (of 16 total)
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  • #7289
    GauravBR
    Participant

    i wanted to send email using sendgrid but somehow after setting up sendgrid information like below in smtp:

    http://awesomescreenshot.com/0e8z68v28 < see this image >

    It was working before few months but I have tried to connect with sendgird support but they are checking with my terminal to verify server is okay or not. I can send using email via terminal or Run (DOS) command.

    Moreover, I am able to send my site email using WP Sendgrid plugin for transactional email without any issues but only configuration with newsletter plugin is not working. Can you suggest my what might be creating issue?

    thank you

    #7290
    Stefano
    Keymaster

    You set TLS and not SSL. Use SSL with port 465.

    Stefano.

    #7291
    GauravBR
    Participant

    I tried. Getting same error of address not found or connection failed.

     

    #7292
    GauravBR
    Participant

    what does this mean on red notification on top during error

    The following From address failed: supxxxt@xxxxxxxx.com

    #7293
    Stefano
    Keymaster

    What matter in your screeshot is the connection timeout. Try 465 with SSL just to see if you get a different message.

    Since on http://www.satollo.net I’m sending all mails via SendGrid, I’m pretty sure it works… may be the test button is not working?

    Let me know about your test with SSL. How did you configured the other plugin? Does it use the SMTP or the API to connect (if you know).

    Stefano.

    #7294
    GauravBR
    Participant

    Every error remained same with 465 SSL / TLS / NO Secured ….

     

    The following From address failed: < my email address >

     

    SMTP -> ERROR: Failed to connect to server: Connection timed out (110)
    <br />The following From address failed: < my email here>

    is this any firewall issue? I am successfully sending transactional email through wordpress using WP Sendgrid email plugin.

    #7295
    Stefano
    Keymaster

    Probably, but the other plugin how is configured? TLS can be used with port 25 or 587, not 465.

    Stefano.

    #7761
    Amianto
    Participant

    Hi GauravBR!

    Finally, did you solve this issue? I have exactly the same problem and I can’t find a solution to it!

    Best regards,

    Amianto

    #7762
    Stefano
    Keymaster

    Hi guys, which is your provider? Ask them if you can connect to external SMTPs for example at port 465 with SSL protocol.

    If they say not, that is the problem!

    Remember SSL is one of the preferred protocols since it is ciphered.

    Stefano.

    #7774
    Amianto
    Participant

    Hi Stefano and thanks for your answer. I’m working with Network Solutions. It’s possible that NetSol had a restriction. However, the WP Sendgrid plugin is installed and working perfectly (using REST API). So, I will contact with NetSol in order to know SMTP/SSL restrictions.

    Best regards,

    Amianto

    #7785
    Stefano
    Keymaster

    Probably the REST API are over port 80. I have not used the rest api because they are much more complex to implement and maintain and actually sendgrid stated their preferred method is the smtp…

    Stefano.

    #7860
    chuluunbaatar
    Participant

    Hi Stefano.

    Thank you for great plugin!

    I’ve successfully sent emails by Mailjet. Then I activated the Sendgrid extension. The test email of smpt connection works fine, however, when I click on the test email of Feed module, status says “Test email sent to:¬†email1@yahoo.com; email2@gmail.com”, but, actually it doesn’t send anything.

    Please help. I’ve asked all emails send by my account, unfortunately, test eamil from Feed module doesn’t work.

    Please help.

    Chuluunbaatar

    #7861
    chuluunbaatar
    Participant

    Update: I’ve downloaded sendgrid-1.0.3.zip and it works great.

    Thank you Stefano

    #7862
    Stefano
    Keymaster

    My fault, the module had a bug just found today. Sorry.

    Stefano.

    #7989
    Amianto
    Participant

    Hi everybody.

    I have a working solution for Network Solution issue. Network solutions only works with port 80. So Sendgrid doesn’t work. So I’ve found a mailing provider that let me use the port 80 to send mails via SMTP: Mailjet.

    So the only thing I need to do is to set up this provider at the newsletter external SMTP under the configuration page.

    Regards.

    #7990
    Stefano
    Keymaster

    Hi, you should try to ask the provider to open AT LEAST the 465 port for SSL connections. Or at least whitelist the known SMTP service, like Amazon SES and SendGrid.

    Stefano.

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